Account Manager

hace 2 meses

Madrid, España Adform A tiempo completo

Contract Type

Fixed term

Location

Madrid

Secondary Location

About the Role and the Team

In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients' usage and experience with existing products.

A new opportunity has arisen in ES. The team is looking to add a new Account Manager & PS Team Lead. In this role, you will be responsible for managing a selected group of existing clients, as well as leading the local Platform Solutions Team. You will coordinate their priorities, support client escalation cases, and guide them in their day-to-day work.
You will act as a partner, collaborating with cross-functional teams such as Sales and Client Support to contribute to the success of regional revenue growth.
As an Account Manager, your focus will be on strengthening client relationships using the Adform tech stack. While driving revenue, your goal is to ensure these key accounts receive the best possible customer experience.
As Team Lead for the local Platform Solutions team, your goal will be to unify their priorities, provide guidance, and assist in their daily work with clients.
You will report to the Country Manager in Spain and be part of Adform's global Commercial team

We hope you are ready to change the game Be ready to:

- Develop strong relationships with customers and work with them in a structured manner, including follow-up calls/meetings to ensure a strong relationship and their understanding of Adform products
- Drive Account Management best practices for the existing book of business (e.g., Account Plans, QBRs, and Monthly Reviews via Gainsight).
- Support the onboarding process of new clients, answer client queries, and identify upsell and cross-sell opportunities among existing customers
- Achieve quarterly and annual revenue objectives through personal effort and collaboration with team members
- Manage a team of 4+ people, providing inspiring and effective leadership for the regional Platform Solutions team
- Clearly communicate expectations to the team and ensure they have the necessary tools, competencies, skills, and knowledge
- Foster a positive environment that promotes high engagement, performance, and job satisfaction within the Platform Solutions team
- Collaborate with the region's commercial leadership to achieve strategic business and revenue goals
- Ensure the team regularly uses support tools (Salesforce, Gainsight, Tableau, etc.) effectively
- Collect product needs and feedback for the region and escalate them to the leadership

Attitude First. Everything else will follow. We can grow together faster if you have:

- 2+ years of experience in programmatic advertising and client management
- A good understanding of media and marketing, and the role of programmatic within that mix
- A consistent track record of achieving sales objectives, with strong planning and forecasting skills
- Experience in managing accounts and/or Customer Success Management
- Confidence in presenting solutions and upselling to clients
- Leadership skills to inspire strong commitment
- The ability to drive talent management across borders
- The ability to provide constructive feedback and implement development actions
- Experience in managing team communications
- Adform Guiding Principles embodied in your profile: Put Client Value in Focus - Behave with Decency – Take Ownership – Caring – Team Player – Ambitious – Standing Tall

Our promise to you:

- One full year contract – covering a maternity leave
- You'll be surrounded by a dynamic, inspiring and international environment that puts client value in focus
- We behave with decency. We strongly commit to fostering an inclusive and diverse work environment so we encourage applications from candidates of all backgrounds, experiences, and identities
- You'll be given challenging and unique tasks with creative approach to problem-solving and ownership
- We are team players and work closely with different teams to reach common goals
- Being ambitious is what helps us grow and we want to share our future ambitions with You
- We stand tall by acting with courage and treating every mistake as a valuable lesson
- Adform cares about You so we offer a competitive compensation package, additional vacation benefits, lunch benefits, family benefits and social office initiatives and events

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.

About Us

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.

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