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Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity!We welcome everyone & embrace unique styles.Our...
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Barcelona, España Cpm A tiempo completoWho we are CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity!We welcome everyone & embrace unique styles.Our accessible...
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Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone embrace unique styles. Our accessible...
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Barcelona, España CPM A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles....
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles....
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles....
Email & Chat Agent - Pre Sales Support Agent For The French Market
hace 2 meses
Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing? Advice, help, and assist our clients via email following their product orders made online on our E-shop
Verify incoming orders and correct them
Provide clear, concise responses to their requests and questions
Enrich the shared knowledge base within the company and in our Help Center.
Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues
Manage the relationship between transporters to follow up on deliveries
Keep track and update the monitoring files for internal reporting
Requirements A fluent level of French (spoken and written)
A high level of English
You are very well organised and have excellent interpersonal skills
You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
You know how to work within a team, you are easy going
You adjust quickly to new environments, and you can follow procedures and deal with deadlines
Benefits Start date: 9th of September
Contract: Temporary (6-month contract with 1-month probation period)
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday from 9:00am to 6:00pm
Salary: €21,000.00 gross per year
Bonus: Performance Bonus up to €150 gross per month
Holidays: 2 accrued days per month / 24 calendar days per year
Paid bank holidays + 1 extra day in lieu
Hybrid: 3 to 4 days per week at the office
Training: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm
Office location: Barcelona (La Sagrera)
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