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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
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Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles....
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Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity!We welcome everyone embrace unique styles.Our accessible...
Email & Chat Agent - Pre Sales Support Agent For The French Market
hace 2 meses
.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative cultureOur ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Pre-Sales Customer Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ´re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you will be doing?Advice, help, and assist our clients via email following their product orders made online on our E-shopVerify incoming orders and correct themProvide clear, concise responses to their requests and questionsEnrich the shared knowledge base within the company and in our Help Center.Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issuesManage the relationship between transporters to follow up on deliveriesKeep track and update the monitoring files for internal reportingRequirementsWhat skills & experience you will bring to us?A fluent level of French (spoken and written)A high level of EnglishYou are very well organised and have excellent interpersonal skillsYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsWithin our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo rangeYou know how to work within a team, you are easy goingYou adjust quickly to new environments, and you can follow procedures and deal with deadlinesBenefitsWhat do we offer?Start date: 9th of SeptemberContract: Temporary (6-month contract with 1-month probation period)Full-time: (39 hours/week)Working days/Hours: Monday to Friday from 9:00am to 6:00pmSalary: €21,000
