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[Mlp-156] Seller Support Associate
hace 2 meses
Language: Fluent Turkish and English Experience: Minimum of 6 months experience in a Customer Service environment Skills: Experience working with Operating Systems (Windows) and using Office Suite (Microsoft Word, Outlook) Technical Skills: Basic working knowledge of spreadsheet software such as Excel, and ability to use communication and collaboration tools with ease.
Job Summary Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers, Amazon engages with Sellers & Vendors who offer their catalog of products on Amazon's global eCommerce platforms.
The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners.
We obsess over providing world-class support, technical assistance, and account management services to our global partners.
The SPS Associate is an advocate for the perfect Seller interaction, serving as the first resolution point for Sellers & Vendors.
What We Offer Amazon Staff Discount of 10% Fully paid induction and training 4 weeks virtual new hire training Career Progression Key Job Responsibilities Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
Exemplifying Amazon's Leadership Principle for Customer Obsession by delivering an exceptional customer care experience with every contact.
Building sustainable relationships and engaging customers by going the extra mile.
Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate, etc.
Open to collaborating with various stakeholders like Resolver Groups, Account Managers, etc.
Documenting all Selling Partner interactions and information according to standard operating procedures.
Ability to troubleshoot and provide product guidance and support to all Amazon's Sellers and Vendors.
Attend training sessions and learn product details and key selling points of products and technologies.
Participate in several initiatives to increase Seller listings and updates of catalogs in advance of peaks.
Any other duties and special projects as directed by management in keeping with the employee's skills and experience.
Multilingual support: fluency in Turkish and English communication is essential.
Ability to work shifts and open to weekends to accommodate Amazon's opening hours, 7 days a week.
Skills/Competencies & Requirements Comfortable working in a high volume environment, with the ability and flexibility to adapt to change effectively.
Ability to work against and deliver on the KPIs and metrics.
Maintains a strong customer focus with the ability to build lasting relationships with customers.
Ability to actively listen and identify customer needs with an empathic approach.
Demonstrates the ability to identify and drive process improvements.
Fosters a positive and cooperative team environment and collaboration with all stakeholders.
Demonstrates effective, clear, and professional written and oral communication.
Enthusiasm, highly self-motivated, and a willingness to learn new skills.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and a professional attitude.
Experience with serving Customers from a work-from-home environment.
Contact Centre experience is desired.
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