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hace 3 meses
UNYQ: Human centered design is at the core of our company.We are the leader in digitized custom prosthetic wears.We work closely with prosthetists and clinics to provide state of the art digital tools and innovative options for their users.We are revolutionizing our industry.Come join usTasks The Customer Experience (CE) Role: Responsible for managing all areas of customer service.This includes being the main point of contact for all customers in a defined region and working closely with the sales team.The "CE" will also work cross-functionally with all departments including (but not limited to) sales, design, operations, and accounting.CE's key objective: Confirm and approve the photos and measurements that come in with every custom order.This is to be completed individually and with assistance from the design team.Assigned Territory ? All Global regions Needed- we are expanding ? Languages Required: Spanish, English ? Other languages Needed: German, French, Dutch, Italien ? Reside: Seville and surrounding areas Duties and Responsibilities ? Process daily orders by performing a pre-check of photos and measurements of UNYQ's custom prosthetic product line ? Enter orders into management system ? Conduct outbound sales calls to identify new customers ? Identify customers for UNYQ's key account program ? Work with sales to present virtual key customer programs ? Perform virtual customer training presentations ? Monitor and manage accounts receivables of assigned customers ? Training: Become an expert on UNYQ products and processes.Gain an understanding of the prosthetics industry and prosthetic trends.Minimum Qualifications ? Customer service experience ? Strong verbal – written – presentation skills.? Strong organizational skills - ability to work independently.? Strong PC skills.Other Qualifications ? Nights and Evenings: Ability to work to work some nights and evening hours (as back up support) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.Please note that this role's status as an in-person, hybrid-remote, or remote position is subject to change.Requirements A must-have: - Minimum 2 years of CE experience.- Spanish level c1 or native.- English level c1 or native.- German native level.- Good level of computer applications (Odoo erp) Benefits UNYQ | We are expanding – If you have experience in customer service, we are looking for youHelp make people's lives betterUNYQ is an industry-leading company with global reach, leaders in producing medical wears.We create innovative customized products, re-imagining orthopaedic devices using the latest 3D printing technology.We create next-generation products that are simultaneously aesthetically beautiful, practical and functional.Products that live close to our customers every day.Our process is almost entirely digital, and products are made to order, keeping costs and waste to a minimum whilst allowing unrivalled levels of customisation and personalisation As a social media manager, you'll manage our company's presence in social media by developing a strategy, producing good content, analysing usage data, facilitating customer service and managing projects and campaigns.You'll work in the Marketing department and closely with colleagues from other relevant departments.You will also manage relationships with our brand ambassadors and could potentially help on further marketing activities.
