Customer Experience Program Manager
hace 2 días
.DescriptionWhat makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The Customer Experience Program Manager RoleYou will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization.
The focus on our main projects is to provide a delightful customer experience and requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc.
Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.The role includes a significant amount of planning, defining milestones, and ensuring resource availability to execute against timelines.
A constant communication line to Leadership on how the overall Journey projects are moving forward is required, as well as risk management and an agile approach towards a constantly changing environment.What makes this role interesting?Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization.Controlling the overall Performance of the Organization and informing the management team of adjustments, providing guidance to meet the required outcomes.
Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.Here's how you'll be making an impact:Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.Plan, execute and follow-up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.Ensure and coordinate resource alignment and availability to secure successful project delivery.Responsible for keeping all involved parties informed and updated, to act agile towards new priorities and ensure detailed documentation of all steps during a workstream.Think strategically about incorporating project management best practices into future Qlik customer experience development.We're looking for a teammate with:5+ years in program/project management or similar fields
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Customer Experience Program Manager
hace 2 días
Barcelona, España Ares Consultores A tiempo completo.Description What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...
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Customer Experience Program Manager
hace 2 días
Barcelona, España Ares Consultores A tiempo completoDescription What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...
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Customer Experience Program Manager
hace 2 días
Barcelona, España Ares Consultores A tiempo completoDescriptionWhat makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...
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