Customer Success Manager

hace 1 semana

Madrid, España Ab Tasty A tiempo completo

.AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences. Brands use AB Tasty's platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences. Founded in 2013, AB Tasty's customer roster includes world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific. Upon joining AB Tasty, you will become part of our APAC Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests. Contract Location: Permanent full-time contract Singapore Office Smooth remote work policy What you will do: Manage a customer portfolio, maximise its expansion while reducing churn Act as a strategic consultant to key account clients on long-term experimentation and personalization strategies Follow your customer portfolio development (onboarding, consulting, retention, expansion) Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty Provide technical advice and set up experiments and personalisations with the AB Tasty software Analyse and identify new areas for optimization following data analysis Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users Lead CRO meetings, workshops training, help provide customer references and case studies provide constructive feedback to the product team to improve AB Tasty products What we look for: University degree in Business, Economics, IT, Digital or Marketing At least 3 years of work experience in a related field as a Customer Success or Account Manager for a SaaS company Customer-focused, organised with a proactive mindset Excellent verbal and written communication skills in English, another language is an advantage Analytical thinker who can translate complex data into profitable marketing plans Interest in UX, e-commerce, analytics or CRO Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, team player Ability to travel If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application What we offer: Huge impact. AB Tasty is only as great as our team

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