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Service Desk Analyst
hace 4 semanas
.IPC is a fintech company that focuses on the human element. Having a global presence, we support local markets with cutting-edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.At IPC, we are committed to attracting, nurturing, and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family.We don't just accept differences - it's one of our core values.We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.Come be part of the new team that delivers ground-breaking products for our clients.TITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Director, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications, and trading infrastructure throughout the day and night. Our global service operation (GSOC) located in London, New York, Singapore, and Kuala Lumpur operates a seamless and consistent follow-the-sun support approach, to ensure round-the-clock availability to our clients.Our Service professionals strive to go beyond client expectations, building unique relationships with each client. The GSOC's 24/7 service center is extended by highly skilled technical support personnel located in principal financial centers across the globe, enabling local support in local language for end-to-end service level consistency.Rotating schedule to allow the Global GSOC to operate 24x7. Individual hours to be agreed with GSOC Global Vice President subject to business coverage requirements.RESPONSIBILITIESProvide first line diagnostics and Tier 1 troubleshooting technical support to IPC clients via various communication channels, including but not limited to: telephone, email or web.Open Incident, Change Request and Service Request tickets and manage throughout the ticket lifecycle.Ensure that tickets and clients are updated per defined intervals, as documented within IPC Incident lifecycle procedures.Log all troubleshooting steps and statistics in the IPC ticketing system.Dispatch cases to Tier 2 in a timely manner for additional investigation when appropriate.Escalate incidents to first level escalation following the defined escalation process.Work with telecommunications and service providers globally to ensure timely fault resolution and escalating within our providers when necessary.Monitor network performance across a variety of platforms and proactively manage related event notifications
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It Service Desk Analyst
hace 1 semana
Madrid, España The Cigna Group A tiempo completo.Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. Experience with a call management system....Our global service operation (GSOC) located in London, New York, Singapore and Kuala Lumpur operates a seamless and consistent follow the sun support approach,......All work undertaken must be...
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IT service desk Analyst
hace 2 meses
Madrid, Madrid, España The Cigna Group A tiempo completoThe job profile for this position is Technical Customer Support Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...
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It Service Desk Analyst
hace 1 semana
Madrid, España Cigna A tiempo completoIdentify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. Experience with a call management system.…Our global service operation (GSOC) located in London, New York, Singapore and Kuala Lumpur operates a seamless and consistent follow the sun support approach,……All work undertaken must be logged...
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IT Service Desk Analyst
hace 18 horas
Madrid Centro, Madrid, España The Cigna Group A tiempo completoAbout The Cigna GroupThe Cigna Group exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the center of our International...
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Service Desk Analyst
hace 3 semanas
Madrid, España Ipc Systems A tiempo completo.TITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Director, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night....
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Service Desk Analyst
hace 2 semanas
Madrid, España Ipc Systems A tiempo completo..TITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Director, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night....
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IT service desk Analyst
hace 2 meses
Madrid, España The Cigna Group A tiempo completoThe job profile for this position is Technical Customer Support Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...
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Service Desk Analyst
hace 16 minutos
Madrid Centro, Madrid, España IPC Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our Global Support team at IPC Systems. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide first-line...
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(Ql-697) | It Service Desk Analyst
hace 1 día
Madrid, España The Cigna Group A tiempo completoAbout CignaLet us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the center...
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IT service desk Analyst
hace 2 meses
Madrid, España The Cigna Group A tiempo completoAbout CignaLet us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center...
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Service Desk Analyst
hace 3 semanas
Madrid, España Ipc Systems A tiempo completoTITLE: Service Desk Analyst DEPARTMENT: Network Services - Global Services and Support REPORTING TO: Director, GSOC LOCATION: Madrid, Spain JOB TYPE: Full-Time, Permanent, Hybrid POSITION SUMMARY Our Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and...
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IT Service Desk Analyst
hace 3 meses
Madrid, España Indicia Worldwide A tiempo completo**Who are we?** **Nice to meet you, we’re Indicia Worldwide. **We are a global data and technology led marketing agency who work with some of the world’s biggest brands. We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance...
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IT Service Desk Specialist
hace 55 minutos
Madrid, Madrid, España The Cigna Group A tiempo completoAbout The Cigna GroupWe exist to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the center of our International division's...
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Service Desk Analyst
hace 3 semanas
Madrid, España Ipc Systems A tiempo completoTITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Director, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night....
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It Service Desk Manager
hace 2 meses
Madrid, España Ebury A tiempo completo.IT Service Desk ManagerMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.We're breaking...
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It Service Desk Manager
hace 2 meses
Madrid, España Ebury A tiempo completoIT Service Desk Manager Madrid Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional. We're breaking...
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Service Desk Analyst
hace 2 meses
Madrid, España IPC Systems, Inc A tiempo completoIPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...
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Service Desk Analyst
hace 1 semana
Madrid, España Ipc Systems A tiempo completoIPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...
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Service Desk Manager
hace 3 meses
Madrid, España Berklee College Of Music A tiempo completo.Job Description:Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff. The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in...
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It Service Desk Manager
hace 2 meses
Madrid, España Ebury A tiempo completoIT Service Desk Manager Madrid Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.We're breaking...