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col-wideJob Description:Position: German Team Leader - Technical SupportLocation: Barcelona, SpainEmployment type: Full-timeWork model: Hybrid - Working 3 days a week from the office/2 days working from homeRemuneration: Base salary**DUTIES AND RESPONSIBILITIES**:- Support the initial on-boarding of the new staff- Clearly define daily and monthly qualitative and quantitative targets for individuals- Evaluate and manage the performance and quality of the team members against all relevant qualitative measures and support them in improving the KPIs- Conduct meetings with all reports, in line with Contact Centre standards- Ensure that the team is fully briefed on all Campaign objectives- Adhere to the quality escalation workflow and highlight any issues as needed- Ensure that HR documentation is completed in a timely and accurate manner- Have Accountability Reflection - Take time to reflect on your own performance on a regular basis.**REQUIREMENTS**:- Experience leading a team- Experience in the customer service industry at a contact centre- A fluent level of German (spoken and written) plus an advanced level of English- Well-organised and able to prioritise your workload- A natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business**OFFER**:- Permanent contract (1-month probation period)- Full-time position- Working hours: from Monday to Friday between 9:00 am - 18:30 pm (one short day)- Holidays: 24 days per calendar year- Hybrid: Working 3 days a week from the office/2 days working from home- 2 weeks training- Immediate start date.
