Senior Customer Advocate
hace 5 días
.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUES Meaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLE As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.WHAT WILL YOU DO You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.Ensure proper and timely escalation of issues to meet internal and external expectations.Identify opportunities and recommendations for continuous process improvement.You are expected to deliver service excellence and maximize customer satisfaction.Work with the external team to stay updated on product and service knowledge.WHAT WE'LL LIKE ABOUT YOU YOU ARE...Curious and authentic, just like us #beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionYOU HAVE...At least a bachelor's degree in any field you're passionate about3 years of customer service experience (may it be email, phone, or chat support).Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.Excellent reading comprehension, verbal, and written communication skills.Strong and effective phone contact handling skills.An ability to understand and communicate complex ideas to customers, both verbally and in written form.Knowledge and experience with Gorgias CRM is a plus.Aptitude to quickly learn and navigate new technology, systems, and applications.The ability to accept feedback gracefully and with an open mind.Intermediate understanding of common Customer Experience best practices
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Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoWHAT IS YOUR ROLEAs a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and professional...
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Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoWHAT IS YOUR ROLE As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and professional...
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Senior Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoWHAT IS YOUR ROLE As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and professional...
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Senior Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completoWHAT IS YOUR ROLE As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and...
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Senior Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Senior Customer Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
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Senior Customer Advocate
hace 1 semana
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Customer Advocate
hace 1 mes
Mérida, España Worldstrides A tiempo completoTitle: Customer Experience Associate (Channel Support)Reports to: CX Team LeadObjective: The Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Payment Specialist peers, the Customer Experience Associate role manages a...
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Customer Advocate
hace 1 mes
Mérida, España Worldstrides A tiempo completo.Title: Customer Experience Associate (Channel Support)Reports to: CX Team LeadObjective: The Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Payment Specialist peers, the Customer Experience Associate role manages a...
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French Onboarding Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
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French Onboarding Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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French Onboarding Advocate
hace 5 días
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
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French Onboarding Advocate
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
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French Onboarding Advocate
hace 1 semana
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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French Onboarding Advocate
hace 7 días
Mérida, España Boldr A tiempo completo.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Senior Site Coordinator
hace 4 semanas
Mérida, Badajoz, España Alstom A tiempo completoJob Title: Senior Site CoordinatorWe are seeking a highly skilled Senior Site Coordinator to join our team at Alstom. As a key member of our Operations team, you will play a critical role in ensuring the successful execution of our installation projects.Job Summary:The Senior Site Coordinator will be responsible for planning and managing all installation...
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Senior Site Coordinator
hace 4 semanas
Mérida, Badajoz, España Alstom A tiempo completoJob Title: Senior Site CoordinatorWe are seeking a highly skilled Senior Site Coordinator to join our team at Alstom. As a key member of our Operations team, you will play a critical role in ensuring the successful execution of our installation projects.Job Summary:The Senior Site Coordinator will be responsible for planning and managing all installation...
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Customer Specialist
hace 7 días
Mérida, España Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
