Restaurant Supervisor

hace 4 semanas

Barcelona, España Jr Spain A tiempo completo

col-wideJob Description:

At Miiro, we believe there's a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.

Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Opening in Paris and Barcelona in Summer 2024, plus London and two properties in Vienna in 2025.

**Volta Restaurant**

At the heart of our Borneta Hotel is Volta, a lively open-kitchen restaurant designed to bring together guests and locals alike. Its name refers to the architectural shape of a curve, in homage to the famous Porxos de Fontseré.

**Key responsibilities**

The Supervisor of the Volta Restaurant at the Miiro Borneta Hotel plays a fundamental role in maintaining service quality and customer satisfaction. Their ability to manage staff, operations, and restaurant finances is crucial for success in this position. The Supervisor is expected to always act professionally and courteously, reflecting the high standards of the restaurant and the hotel. This document must be reviewed and understood by all Supervisors to ensure efficient operation and an exceptional experience for guests.
- Staff Supervision
- Coordinate and supervise the team of waiters, assistant waiters, and cleaning staff.
- Ensure that staff adhere to service standards and restaurant policies.
- Conduct daily pre-service meetings to communicate objectives and assign tasks.
- Provide ongoing training and constructive feedback to staff.
- Resolve staff conflicts and mediate disputes when necessary.
- Customer Service
- Ensure customers receive exceptional service and resolve any issues that may arise during service.
- Monitor customer satisfaction and handle complaints efficiently and professionally.
- Interact with customers to gather feedback on their experience and suggestions for improvements.
- Ensure guests' expectations are met in terms of food and beverage quality.
- Operations Management
- Oversee daily restaurant operations to ensure a smooth and efficient dining experience.
- Coordinate with the kitchen team to ensure timely preparation and serving of orders.
- Monitor inventory levels and coordinate supply orders when necessary.
- Ensure all areas of the restaurant are clean and organized at all times.
- Cash and Financial Management
- Supervise daily financial transactions and ensure proper money handling procedures are followed.
- Prepare daily financial reports and communicate them to the Restaurant Manager.
- Compliance with Regulations
- Ensure the restaurant complies with all health, safety, and hygiene regulations.
- Conduct regular inspections to maintain cleanliness and safety standards.

**Requirements**:

- Demonstrable experience as a Restaurant Supervisor in a similar position in a high-end or busy restaurant
- Fluency in Spanish and English.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends and holidays.

**Benefits**
- Competitive salary.
- Employee discounts.
- Canteen meals.
- Uniforms and laundry service.
- Training and development.

If you are passionate about delivering exceptional service and creating memorable dining experiences, we invite you to apply. Join our team and contribute to a work culture that values excellence, respect and teamwork.

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