Customer Success Coach

hace 3 días

Barcelona, España Istituto Marangoni A tiempo completo

Company Description Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a networkof secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.
Job Description To support our ReviewPro team, we are looking fora young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach , with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.

Responsibilities
Responsibilities include: Primary point of contact for our accounts
Establish a trusted advisor relationship with each of your assigned accounts
Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
Provide training to our clients on the ReviewPro tool and key hospitality best practices
Increasing the adoption and engagement of features and functionality of the ReviewPro tool
Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc)
Regular communication to clients on new features
Work closely with the Customer Success Team to follow up on bugs and issues
Identifying upsell and cross-sell opportunities
Supporting the renewal process in collaboration with the Customer Success and Sales Teams
Qualifications Native/Professional level of English.
Another language isa plus.
Empathetic, people oriented, great relationship builder.
Preferably, you have experience incustomer success role.
Preferably with experience in the Hospitality industry.
Strong aptitude for technology.
Results driven.
Self-Starter.
Hands-on attitude.
Positive attitude.
Networking skills.
Additional Information Free coffee, tea & fresh fruitat the office

Flexible working hours & hybrid model of work

Brand new office located inBarcelona's city center

International team and fantastic work environment

#J-18808-Ljbffr

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