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hace 2 semanas

Valladolid, España Ideal Bpo Sociedad Anonima A tiempo completo

IDEAL BPO Sociedad Anonima IDEAL BPO Sociedad Anonima Categoría del empleo Telemarketing / Atención Cliente Lugar de trabajo Managua Experiencia mínima 2-3 Años de Experiencia Habilidades y FuncionesResponsibilities• Manage incoming phone calls.• Generate sales leads.• Identify and assess customers' needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid, and complete information by using the right methods/tools.• Meet personal/customer service team sales targets and call-handling quotas.• Manage customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies.• Take the extra mile to engage customers.Requirements and skills• Experience working for US-based companies.• Proven customer support experience or experience as a Client Service Representative.• Track record of over-achieving quota.• Strong phone contact handling skills and active listening.• Familiarity with CRM systems and practices.• Customer orientation and ability to adapt/respond to different types of characters.• Excellent communication and presentation skills.• Ability to multi-task, prioritize, and manage time effectively.Breve descripción del trabajoThe duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Enviar mensaje al vendedor IDEAL BPO Sociedad Anonima IDEAL BPO Sociedad Anonima #J-18808-Ljbffr

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