Ops Tooling Manager

hace 1 semana

Barcelona, España Qonto A tiempo completo

.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. As an Ops Tooling Manager, you will Configure and customize Zendesk and Diabolocom instances to support the organization's customer support and service operations. Implement and maintain Zendesk and Diabolocom features including triggers, automations, workflows, and integrations with other systems. Collaborate with internal teams to gather requirements and implement solutions within Zendesk and Diabolocom. What you can expect Build and gain a global understanding of the customer facing Operations at Qonto. Learn from a dynamic team and manager on project management skills, with very regular coaching sessions on both soft skills and hard skills (e.G., provider management, spreadsheet analysis, communication). Become an expert on some specific tools that are widely used by start-ups, and feel rewarded by the team for supporting them in removing friction and improving Your Future Manager His background? After building strong foundations in consulting as well as at Heetch's Operations team, Ali decided to join Qonto to be part of a common adventure and deploy concrete projects. Ali and his team worked on creating and maintaining tools, providing analyses, managing banking providers, and carrying out large-scale technical projects for the Operations. What can he bring to you? Coaching and tools to improve both your soft and hard skills, as well as a very good understanding of Qonto Operations strategy and its underlying challenges. About you You are fluent in English You are eager and very motivated to learn You feel at ease in a challenging and dynamic environment You have great logic and critical thinking ability You demonstrate rigor (a mistake on our tools can cost a lot to our Ops teams) You have good communication skills Qonto is an open-minded company

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