Quedan 3 Días: Senior Expert Customer Experience
hace 3 meses
.Senior Expert Customer Experience (m/f/d)The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals. The candidate will work closely with team members globally and various internal stakeholders and customers to ensure that customer voices are heard, understood, right actions are taken and to close the feedback loop back to the customers, enhance our reputation and engage with our diverse customer base.What you doTake strategic Process Ownership for the Operating Entity (OE) NPS, Pulse, and Collaboration surveyDesign, implement, and execute the survey processManage the complete NPS survey cycle, encompassing planning, development, and continuous implementation of essential processes, communication strategies, systems, and tools. In this way ensuring a comprehensive design and facilitation of the entire NPS cycleLead continuous improvements in the OE NPS campaign and processActively engage with a diverse range of stakeholders, including senior management, service managers, account managers and Chief Technology & Transformation Officers (CTOs)Provide guidance, training, and support to service owners and NPS coordinators, enhancing team capabilities and process efficiencyManage and identify, extract, and prepare critical data to define the NPS scope and recipient listConduct in-depth analysis of NPS results to identify trends, patterns, and insights, gaining a profound understanding of customer satisfaction levels and areas for improvement.Prepare detailed reports for the Management/BoardEnsure compliance with audit and workers' council policiesWhat you bringCustomer Insights capabilities and experience:Knowledge of various customer satisfaction measurement programsManagement of surveys tools and data collection tools (as Medallia, Qualtrics, or similar)Business Intelligence and strong analytics capabilitiesProficient in using both quantitative and qualitative research methodologies to understand customer perspectives. This includes conducting interviews, focus groups, and analysing customer journey data.Dashboard and Reporting experience: Office 365 (Excel, power point, word) and Power BiAgile methodologies and agile tools experienceCommunication and Leadership capabilities :Strong stakeholder management skills and the ability to effectively communicate and influence stakeholders across the organization, including senior management.Demonstrated experience in project management and driving initiatives to successful completion
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Senior Expert Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo**Job Title:** Senior Expert Customer ExperienceThe Customer Experience team at Allianz Popular Sl. plays a vital role in gathering customer feedback through various channels. As a Senior Expert Customer Experience, you will work closely with globally distributed team members and internal stakeholders to ensure customer voices are heard and understood,...
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Customer Service Expert for Abroad Experience
hace 3 semanas
Barcelona, Barcelona, España Abroad Experience A tiempo completoWe are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...
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Senior Expert Customer Experience
hace 2 meses
Barcelona, España Allianz Popular Sl. A tiempo completo.Senior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals. The candidate will work closely with team members globally and various internal stakeholders...
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Senior Renewable Expert
hace 6 meses
Barcelona, España Expert Pick A tiempo completoGulf Renewable Lab is currently involved in numerous governmental and private RE projects in alignment with the Saudi 2030 vision, comprising all activities related to the pre-development and development phases of the projects. The GRL is seeking a senior renewable expert based in Saudi Arabia with deep technical knowledge and experience in all the...
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Quedan 3 Días: Customer Success Manager, Principal
hace 2 meses
Barcelona, España Ptc A tiempo completo.Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
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Customer Experience Expert
hace 6 meses
Barcelona, España SITA A tiempo completo**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** - At SITA we believe in putting the customer at the centre of everything we do. As Customer Experience Expert, you will play an important role in developing and implementing a ‘best-in-class’ CX strategy at SITA...
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Quedan 3 Días Customer Service Executive
hace 1 semana
Barcelona, España Puma Gruppe A tiempo completoSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your...
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Senior Expert Customer Experience
hace 2 meses
Barcelona, España Allianz A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals.The candidate will work closely with team members globally and various internal stakeholders...
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Senior Expert Customer Experience
hace 3 meses
Barcelona, España Allianz Popular Sl. A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals.The candidate will work closely with team members globally and various internal stakeholders...
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Senior Expert Customer Experience
hace 2 meses
Barcelona, España Allianz Popular Sl. A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals.The candidate will work closely with team members globally and various internal stakeholders...
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Senior Expert Customer Experience
hace 2 meses
Barcelona, España Allianz A tiempo completoSenior Expert Customer Experience (m/f/d)The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals.The candidate will work closely with team members globally and various internal stakeholders and...
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Senior Expert Customer Experience
hace 1 mes
Barcelona, España Allianz A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals.The candidate will work closely with team members globally and various internal stakeholders...
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Senior Expert Customer Experience
hace 1 mes
Barcelona, España Allianz Popular SL. A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals. The candidate will work closely with team members globally and various internal...
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Customer Experience Innovator
hace 3 semanas
Barcelona, Barcelona, España Bond Brand Loyalty A tiempo completoAbout Us at Bond: We are a creative consultancy that designs, builds, and manages innovative solutions for our clients. Our goal is to help them build strong brand loyalty through customer-centric strategies. The Role: As a Senior CX Strategy Lead, you will develop and implement customer experience strategies that drive business objectives and enhance...
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Senior Customer Experience Representative
hace 3 semanas
Barcelona, Barcelona, España Agilent Technologies Inc. A tiempo completoAbout the RoleWe are seeking a Senior Customer Experience Representative to join our multicultural team at Agilent Technologies Inc. As a key member of our sales support team, you will play a crucial role in ensuring seamless customer interactions from quotation creation to order booking and follow-up.
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Barcelona, España Arxada Ag A tiempo completo.Senior Customer Service ExpertApply locations ES - Barcelona time type Full time posted on Posted 4 Days Ago job requisition id R52178Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and...
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Quedan 3 Días Customer Service Representative
hace 2 meses
Barcelona, España Werfenlife Sa. A tiempo completo.The Customer Service Representative is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolving customer complaints, answering customers' questions via different communication channels such as phone or e-mail, and managing order releases. This role works...
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Senior Customer Experience Manager
hace 1 semana
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoWe are seeking an experienced and highly skilled Senior Customer Experience Manager to join our Communications team in Barcelona. As a key member of the team, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our highly valued customers.Job Description:The role involves:Managing VIP and sensitive customer...
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Customer Success Manager
hace 2 días
Barcelona, España Mytraffic A tiempo completoIn the middle of a scale-up phase, Mytraffic's Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Ismail, under the Head of Customer Success, Adei.The team will keep growing...
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? (Quedan 3 Días) Product Analyst- Operations
hace 3 semanas
Barcelona, España Dow Jones & Company, Inc. A tiempo completoProduct Analyst - Operations in BARCELONA, SpainJob Description:Product Analyst - Operations is responsible for identifying and implementing best practices to optimize product operations and drive continuous process improvements. They will collaborate closely with cross-functional teams to streamline workflows, enhance efficiency, and elevate the overall...