Customer Success Manager

hace 1 mes


Barcelona, España Boomi Careers Page A tiempo completo

.About Boomi and What Makes Us SpecialAre you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.Com or visit our Boomi Careers page to learn more.Customer Success Manager at Boomi is a role that sits at the intersection of customer advocacy and technical solutions.In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers.Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.Please also note that this is a hybrid office/remote role where you will work at least 3 days per week from our stunning Barcelona office; and 2 days from home.Key Job Responsibilities:Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi's delivery methodology, and key milestones and align Boomi's solutions with actionable success metrics and business goals.Continuous Platform Adoption: Accelerate business value for customers/partners by driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer's organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.Competitive Positioning: Demonstrated acumen to proactively identify competitor influence within accounts



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