Guest Service Agent
hace 2 semanas
.Job Description - Guest Service Agent (HOT0B1PI) Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019 A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake-up calls take place at the correct time Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer-focused industry What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton A tiempo completoGuest Service Agent A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Guest Service Agent, you will accept, deliver and respond to guest and...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completo.Job Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completo.Job Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work Locations Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 7 meses
Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...
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Guest Service Agent
hace 4 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019 A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 3 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019 A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 semanas
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 1 mes
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 semanas
Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob DescriptionJob Title: Guest Service AgentJob Summary: We are seeking a highly skilled Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and efficient manner.Key...
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Guest Service
hace 7 meses
Barcelona, España Hilton A tiempo completoGuest Service A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management...
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Guest Service Representative
hace 4 semanas
Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.Key Responsibilities:Respond to guest inquiries and messages in a timely and efficient manner.Deliver exceptional...
