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Hozpitality - Front Desk Supervisor - Franchised
hace 4 meses
Job Number ********
Job Category Rooms & Guest Services Operations
Location AC Hotel by Marriott Gava Mar, Tellinaires 33-35, Gava, Barcelona, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Sabatic Hotels & Resorts S.L.U.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Duties/Responsibilities
- Welcoming and seeing off guests, registering clients upon arrival at the hotel and upon departure. Handing over keys to guests and ensuring that clients know how to get to their stay or that they have all the necessary information.
- Management of reservations and cancellations of said establishment.
- Income management, keeping track of room charges and counting the cash collected.
- Promote the facilities offered by the tourist complex, such as the restaurant, the fitness room and the rest of the hotel's compartments. As well as activities or plans organized by the hotel.
- Perform PMS tasks
- Know Marriott Bonvoy and recognize members as well as the benefits that apply to them.
- Attend and process claims or complaints from guests, including the most serious ones derived from the reception team.
- Manage the schedules of front office team members and always ensure adequate coverage
- Ensure that the reservation process is followed to streamline processes
- Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
- Provide reports to hotel management on incidents with clients and in the reception department.
- Have the master key to all hotel rooms and make sure it is not handed over.
- Ensure that all team members receive appropriate health and safety training and respect it in their work environment.
- Ensure that the quality of work is consistent and in line with expectations. Job Requirements
What do we expect from you?
- Previous demonstrable experience in hospitality as a hotel reception supervisor
- Previous experience in hotels is essential, valuable in the Marriott chain.
- Total time availability and flexibility.
- It is essential to speak Spanish, bilingual Catalan and English at a high level. Other languages valuable.
- Knowledge of operating program - OPERA
- Own vehicle to get to the facilities.
- Good level of communication and attention, you will be the image of the hotel Pay and Benefits
You will be supported inside and outside the workplace through:
• Discounts on hotel rooms, food and drinks
• Learning and development opportunities.
• Recognition programs.
• Wellness programs.
• Team spirit Benefits of the position
- Direct stable contract per company.
- Consecutive rotating shifts
- Salary according to agreement
- Possibility of internal promotions
This company is an equal opportunity employer.
frnch1
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
