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hace 3 meses
At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America & África. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of paymentsFor our IT Operations team, we are looking for an IT Senior Service Desk Analyst. This is a key role to provide efficient technical 24x7 support, help resolve platform-related issues and to ensure service continuity.The IT Operations technicians that will be based in Barcelona will have a fixed shift from Monday to Firday, from 6.00h am to 14.00 p.M.The role is based in Barcelona.Job Duties and Responsibilites:Supervision of the monitoring system.Establishment of the alert system improvement plan, as well as its control.Resolve First Level Incidents.Identify, record, and escalate incidents as necessary.Follow-up of the service and implementation of preventive maintenance.Process control and execution. Platform change execution.Management of requests. Ticket tracking.Service Level Agreement (SLA) ComplianceExperience and Qualifications:Degree in Computer Science, Industrial Engineering or similarSkills in incident management, and monitoring tools.Experience working with corporate tools (Jira) and Azure platform.Organization and proactivity.English: C1More than 2 years of experience in the functions described above.Strong Verbal and Written Communication Skills.Your demonstrated ability to collaborate with diverse teams, lead incident response efforts, and influence stakeholders will contribute to successful incident resolution.Incident Response: Your proven experience in managing and resolving incidents will be invaluable as you prioritize incidents and drive resolution efforts.What we offer:Competitive salaryOpportunities to grow within a company in hypergrowth stageAdditional days of holidaysFree language classesPrivate health insurance covered by the company.????1 day of telework per WeekFree language classesIndividual development plansExcellent work environment and good collaboration ?Free coffee/tea, fruits and snacks from the companyPossibility to increase your net salary through our flexible retribution partnerQuaertly Team buildingsIf you're passionate about technology, fintech innovation, and being able to contribute to an environment that values collaboration and diversity, this opportunity might be just the perfect fit for youDon't miss out – apply now and join us on this game changing phase, where you can help us shape the future of the PayTech industry#J-18808-Ljbffr
