Customer Service Expert

hace 1 mes


Barcelona, España Workster A tiempo completo

International Workster Jobs Agency partners with a leading BPO company which is looking to recruit a Polish speaker for their Fashion Industry Customer Service role in a fantastic office location in the heart of Barcelona, Spain. The ideal candidate will work on a 35h per week model with a working contract and have great language skills.Your DutiesTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.Understand and comply with administrative dutiesYour QualificationsNative Polish with fluent English (C1)Spanish is a plusYou have customer care skills – ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to escalate call to resolutionHave excellent communication skills and adaptabilityWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plusWe OfferCompetitive renumeration packageRelocation assistance is availableSign on BonusWorking Hours: M-F 15h-21hRelocation payment 500 EUR paid after 1 month of startPrivate health insurance after probation periodDaily meal allowanceWorking as part of a dynamic and multicultural teamModern office workspace in the city center of Barcelona with leisure spacesRegular fruit deliveries for a healthy lifestyle and free drinksEmployee wellness schemes to include partnerships with fitness centres, restaurants, and beauty careJob Types: Part-time, ContractExpected hours: 35 per weekLanguage:- Polish (Required)- English (Required)Work Location: In person


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