Customer Service Expert

hace 1 mes


Barcelona, España Workster A tiempo completo

International Workster Jobs Agency partners with a leading BPO company which is looking to recruit a Polish speaker for their Fashion Industry Customer Service role in a fantastic office location in the heart of Barcelona, Spain. The ideal candidate will work on a 35h per week model with a working contract and have great language skills.
Your Duties
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands. Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. Understand and comply with administrative duties Your Qualifications
Native Polish with fluent English (C1) Spanish is a plus You have customer care skills – ability to listen to and understand the customers' need Can take ownership of, and progress calls to resolution or to escalate call to resolution Have excellent communication skills and adaptability Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus We Offer
Competitive renumeration package Relocation assistance is available Sign on Bonus Working Hours: M-F 15h-21h Relocation payment 500 EUR paid after 1 month of start Private health insurance after probation period Daily meal allowance Working as part of a dynamic and multicultural team Modern office workspace in the city center of Barcelona with leisure spaces Regular fruit deliveries for a healthy lifestyle and free drinks Employee wellness schemes to include partnerships with fitness centres, restaurants, and beauty care Job Types: Part-time, Contract
Expected hours: 35 per week
Language:
Polish (Required) English (Required) Work Location: In person


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