Lead Conversion Agent With High Level Of Spanish And English

hace 2 meses


Barcelona, España Cpm International A tiempo completo

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture

Our Client

Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction. By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What will you be doing?
Quality Assurance: Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
Multitasking: Efficiently handle multiple tasks and systems in a fast-paced environment.
Booking Conversions: Make outbound calls to potential patients, offering Free Visits in designated countries.
Decision Making: Make real-time decisions in a dynamic and ambiguous environment.
Escalation Management: Handle customer issues and escalations.
Lead Generation: Prospect for and respond to incoming leads to meet or exceed sales quotas.
Process Improvement: Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
Team Collaboration: Foster a positive and energetic team atmosphere.

Requirements

What skills & experience will you bring to us?
A fluent level of Spanish with exceptional grammar and spelling skills.
High level of English (Both written and spoken).
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem solving.

Benefits

What do we offer?
Start date: 11th November 2024
Contract: Temporary until 10th of February (1-month probation period) with the view to be extended.
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday from 7:00 am to 4:00 pm.
Salary: €18,000.00 gross per year.
Bonus: €1000 gross per year pro-rated, based on KPIs.
Holidays: 2 accrued per month / 24 per calendar year.
Paid bank holidays + 1 extra day in lieu.
Hybrid work model: 4 days per month at the office or for training purposes.
Training: 1 week of initial training based in the office.
Office location: Barcelona (La Sagrera).

Other Benefits:
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program - Bring a friend and get a referral bonus.
Access to LinkedIn specialised training & courses.

Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you
#J-18808-Ljbffr



  • Barcelona, España Cpm International A tiempo completo

    .Who we are: CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity!We welcome everyone and embrace unique styles.Our...


  • Barcelona, España Cpm International A tiempo completo

    Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...


  • Barcelona, España Cpm International A tiempo completo

    Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About Cpm InternationalCpm International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.Job OverviewWe are seeking a Key Performance Agent to join our Internal Customer Service team. As a Key...


  • Barcelona, España Talent Search People A tiempo completo

    Do you want to work in an international environment?Do you have experience in sales, and you speak a high level of English and Spanish?This is your opportunity!We are looking for a candidate with the following experience: - You have minimum 2 years experience in sales, preferably in international environments.- You have strong oral and written communication...


  • Barcelona, España Talent Search People A tiempo completo

    You're the person we're looking for if: • You have between 1-3 years of experience in cash accountant positions or similar (AR, AP) within an international company • You have at least a C1 level of English and intermediate level of Spanish.French is a plus • You have a Bachelor's degree in Accounting, Business Administration or similar • You have a...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Ciberseguridad Long-term contract Barcelona, Spain Full-time Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client is an international insurance company with offices in the center of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil...


  • Barcelona, España Talent Search People A tiempo completo

    Where will you work? Our client is a multinational in Barcelona. What will you do? During your day-to-day: - You will ensure the bridge between management and employee relations - You will manage the recruitment and selection process - You will support current and future business needs - You will develop and monitor overall HR strategies and...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Barcelona, Spain Completa Salario competitivo - Incorporación inmediata **¿Dónde trabajarás?**: Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies. The company offers an...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Barcelona, Spain Completa Salario competitivo - Incorporación inmediata **¿Dónde trabajarás?**: Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies. The company offers an...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Barcelona, Spain Completa Salario competitivo - Incorporación inmediata **¿Dónde trabajarás?**: Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies. The company offers an...


  • Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico Long-term contract Barcelona, Spain Full-time Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona! **¿Qué harás?**: -...


  • Barcelona, España Talent Search People A tiempo completo

    We're looking for a Collections Specialist with a high level of English to join a global leading company in the industrial sector in Barcelona!You're the person we're looking for if: - You have at least 2-3 years of experience in Collections - You have at least a C1 level of English - You have experience with Excel and at least one ERP - You have an...


  • Barcelona, España CPM A tiempo completo

    Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.  CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...


  • Barcelona, España Talent Search People A tiempo completo

    Do you have experience or interest in the customer service sector?Do you have a native level of French and a high level of English?Then take a look at this offer, it could be your chance!You are a good match if: - You have a native level of French.- You can speak English in a high level.- You are customer oriented.- You are comfortable to communicate through...


  • Barcelona, España Babel Profiles S.L A tiempo completo

    The future is sustainability, financial responsibility and working for a company engaged in improving society. Do you also believe this will help people live longer, happier, more sustainable lives? Tasks - Supervise the entire employee lifecycle, including onboarding, training, performance management, and career development - Collaborate with operations'...


  • Barcelona, España Comdata Group A tiempo completo

    COMDATA Group is currently recruiting an English native speaker agents to join our team of satisfaction surveys. Our office is located in Barcelona - Barceloneta (Metro L4) or Estación de Francia (Rodalies) or Ciutadella ' Vila Olímpica (Metro L4 y Tram T4). **37.5 hours per week - Monday to Friday** **Permanent Contract** Starting date...


  • Barcelona, España Cpm International A tiempo completo

    .Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...


  • Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Description Do you have a native level of Dutch? Would you like to help people with their doubts about their petitions? Keep reading then!Our client is an outsourcing that is collaborating with other differents companies. They are looking for a Helpdesk Agent with a Native/High level of Dutch for the project they have about theme parks. In this role, you'll...


  • Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Description Do you have a native level of Dutch?Would you like to help people with their doubts about their petitions?Keep reading then!Our client is an outsourcing that is collaborating with other differents companies.They are looking for a Helpdesk Agent with a Native/High level of Dutch for the project they have about theme parks.In this role, you'll be...