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hace 2 meses
Country/Region/City: Madrid, Madrid, SpainThis is an exciting opportunity for a determined individual who wants to be part of the world's number 1 luxury brand.
Reporting to the Managing Director, you will grow the business through demonstrating strong sales, driving Clienteling, operational management, team motivation, and exemplary standards of personal grooming.Job responsibilitiesTHE ROLE OF THE STORE MANAGERDeveloping the business, maintaining leadership in the marketOptimize the store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses, promote new products, in line with overall company objectives and policies.Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement.Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements.Managing store operationsLead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures.Ensure Louis Vuitton standards are applied and always maintained across the store in the presentation/merchandising, customer service, and back-office activities (stock, administration, other services).Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations.Specific responsibilities include:Store security and health and safety issues management.External supplier relationship and contracts management.Optimization of store offer to achieve business objectives.Cost control and budgets/results reporting.Managing and developing the teamProvide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives.Ensure training program is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, and product knowledge.Supervise recruitment, evaluation, and development of the store team, including active coaching of direct report/s, maximizing individual potential, and ensuring succession plans are in place for key positions.Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate.Be an ambassador for the Louis Vuitton brand.Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image.Represent the brand in all public/store events and activities, to promote LV image, brand, and products.ProfileExperienced retailer or manager with at least 8 years' experience, with a strong sense of customer service.Exceptional high standards, knowledge/understanding of the luxury sector and LVMH's image.Proactive, results-driven individual, demonstrating initiative and commercial creativity.Good communication and networking skills, able to build good professional working relationships.Strong management skills and ability to lead a team, with strong organizational and coaching skills.Ability to work under pressure and prioritize, driving business improvements and delivering objectives.Good reporting and analytical skills, computer literacy.A dynamic autonomous and self-motivated individual, able to be flexible and deal with ambiguity.Criteria for performance evaluation:Ability to lead a team to achieve strong commercial results.Ability to motivate and manage a team.Ability to develop direct reports.Ability to work under pressure and prioritize.Very good analytical skills.Proactive, action and results-driven individual, demonstrating initiative.A motivator, with a positive enthusiastic can-do approach.Very good coaching skills.A team player able to build good professional working relationships with peers and management.Desire to work in a fast-paced environment.Sense of flexibility, ability to adapt quickly.Exceptional attention to detail and high standards.A strong sense of integrity and trust.Autonomous and self-motivated.Additional informationLouis Vuitton respects and promotes equal opportunities.
We celebrate and embrace the uniqueness of each individual and are committed to creating an inclusive work environment.
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