(S-32) - Finnish Service Desk Agent
hace 3 días
Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece
We are pleased to announce a compelling opportunity for a Service Desk Agent position at one of the industry's forefront technology companies. As a key player in the IT support team, you will have the chance to contribute to the seamless functioning of cutting-edge technologies and support systems.
Our Ideal CandidateThe ideal candidate for the vacancy as a Service Desk Agent is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.
Required SkillsFluent in FinnishWorking proficiency in EnglishTroubleshooting hardware and software, familiarity with OS and common applicationsStrong communication, interpersonal skills, patience, and empathyAnalytical and critical thinking for efficient issue resolution, task prioritizationBasic understanding of networking concepts, ITIL framework knowledge is a plusAccurate documentation of support interactions and solutions, reporting on common issuesCollaboration with cross-functional teams for issue resolution, willingness to share knowledgeAbility to adapt to evolving technologies and changing requirements, flexibility in a dynamic environmentEfficient time management to meet deadlines, task prioritization based on urgency and impactBenefitsExcellent benefits packageMultilingual and excellent work environment to provide the customer serviceExtensive trainingAdaptation to Greek culture and Greek language coursesInternal employee incentivesLocation: Remote - must be based in Greece
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