Customer Success Manager, Saas
hace 3 semanas
.Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Success Manager, SaaS OverviewMastercard is a global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.Security Solutions (Services), is one of Mastercard's fastest growing business units and is responsible for developing technologies and solutions that provide safe, secure, and frictionless interactions for Mastercard's customers and partners. RiskRecon by Mastercard, is a high growth business focused on enabling organizations to dramatically improve their third-party risk management programs. Our automated solution produces analyst-quality, risk-prioritized action plans that enable efficient prioritization of third-party security risks and constructive collaboration with vendors.RiskRecon serves many well-known organizations – large banks, healthcare, insurance, energy, business services and other global companies.Role:As a member of the RiskRecon Customer Success team, you will be responsible for managing customers' existing renewable business. Primary focus is on retention, with a secondary focus on growth. Renewals managers are a hybrid role - managing the renewal and the renewal process. The Renewal Manager is a key point of reference for customers and will cultivate the best processes around renewals.This role focuses on understanding the trends in and around renewal activity and effectively show how customers realise value from their licenses. This individual will work closely with the wider Customer Success team, as well as with Finance and Sales in order to best engage with customers.The Renewals Manager will also be responsible for reporting on renewal opportunities and renewal forecasting.Key Responsibilities:
- Refine and enhance the end-to-end renewals process for RiskRecon customers.
- Execute in a timely manner all customer interactions surrounding their annual subscriptions and renewals.
- Work closely with the wider CS team as well as Finance and Sales to correctly position and close renewals in a timely manner.
- Prepare renewal letters, quotations and notifications.
- Positioning services and escalating pain points to the Sales and Customer Success team.
- Responsible for Renewals reporting and forecasting.
- Increase automation and workflow procedures to the current overall renewals process
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard, Inc. A tiempo completoCustomer Success Manager, SaaS **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Mastercard A tiempo completo.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Careerarc A tiempo completo.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard A tiempo completo.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard A tiempo completo.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Careerarc A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Careerarc A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Careerarc A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our technology and innovation, partnerships and...
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Customer Success Manager, Saas
hace 1 mes
Madrid, España Mastercard A tiempo completoOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
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Customer Success Manager, Saas
hace 3 semanas
Madrid, España Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build asustainableeconomy where everyone can prosper.We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible.Our technology and innovation, partnerships and...
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Customer Success Manager, SaaS
hace 3 semanas
Madrid, España Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager, SaaS
hace 3 semanas
Madrid, España Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Customer Success
hace 3 horas
Madrid, España Hays A tiempo completoDesde Hays estamos buscando un Customer Success Manager con un C2 de alemán que quiera buscar nuevos retos en una scale-up internacional (SaaS B2B que aporta transparencia y crecimiento sostenible a lo largo de la cadena de valor sus clientes) y que cumpla los siguientes requisitos: Experiencia en un rol de Customer Success Manager o similar en una empresa...
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Customer Success Manager
hace 3 semanas
Madrid, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Success
hace 2 días
Madrid, España Hays A tiempo completoDesde Hays estamos buscando un Customer Success Manager con un C2 de alemán que quiera buscar nuevos retos en una scale-up internacional (SaaS B2B que aporta transparencia y crecimiento sostenible a lo largo de la cadena de valor sus clientes) y que cumpla los siguientes requisitos:Experiencia en un rol de Customer Success Manager o similar en una empresa...
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Customer Success
hace 1 día
Madrid, España Hays A tiempo completoDesde Hays estamos buscando un Customer Success Manager con un C2 de alemán que quiera buscar nuevos retos en una scale-up internacional (SaaS B2B que aporta transparencia y crecimiento sostenible a lo largo de la cadena de valor sus clientes) y que cumpla los siguientes requisitos:Experiencia en un rol de Customer Success Manager o similar en una empresa...
