Hotline Call Specialist

hace 3 semanas

Madrid, España The A21 Campaign A tiempo completo

.WHO WE ARE:A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.For 16 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action. Freedom. That's our goal for every human being on the planet.OUR MISSION: Abolish slavery everywhere, forever.WHAT WE ARE LOOKING FOR: Hotline Call SpecialistJOB PURPOSEMain priority is to respond to contacts to the Anti-Human Trafficking Hotline (Teléfono de Ayuda Contra la Trata) with both a professional and victim-centered approach. You will be providing assistance, safety planning, tip reporting, referrals and general support to individuals contacting the hotline, while also keeping the Hotline's database up to date.MAIN RESPONSIBILITIES/ KEY DUTIESMORNING SHIFT IN THE OFFICELogging into the phone extension and making sure the Hotline is ringing in the officeRespond to all forms of contact made to the Hotline in accordance with A21's Operational ProtocolsConduct follow up where it is required in order to effectively fulfill caller's requestWrite institutional reports and forward them to Hotline managerConduct telephone or in-person identification interviews with potential Victims of Trafficking when requested by partner organizationsCheck if older calls need follow up if that has not yet been doneEnter call information into TOP, A21's Operating Platform. Call operators are expected to enter all the call information before they finish their shiftUpdate the Active Cases database with any action taken on ongoing casesAll follow up actions by the call operator should also be recorded in the databaseMorning call operators will have to make sure that calls and other follow up actions involving public offices and law enforcement are conducted during their shift according to the working hours of each agencyInform the Hotline manager when you receive a crisis callFollow Standard Operating Procedures (SOP) when receiving a call that requires action to be taken by a Hotline operatorAt the end of the shift update the Hotline manager and after hours operator(s) about the following information:Calls received during the shift and any follow ups requiredCalls referencing potential trafficking situationsFollow up tasks and projectsCompletion of additional tasks and projects given by Hotline managerWHEN THE PHONE IS NOT RINGINGIndividual call specialists may have certain projects assigned by the Hotline manager

  • Hotline Call Specialist

    hace 3 semanas

    Madrid, España The A21 Campaign A tiempo completo

    WHO WE ARE:A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.For 16 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single...

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    Madrid, España buscojobs España A tiempo completo

    A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.For 16 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number...

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    Madrid, España buscojobs España A tiempo completo

    A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.For 16 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number...

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    hace 2 semanas

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    WHO WE ARE: A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand. For 16 years now, we've rolled up our sleeveAbout the companyA21 is abolishing slavery everywhere,...

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    WHO WE ARE: A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand. For 16 years now, we've rolled up our sleeveAbout the companyA21 is abolishing slavery everywhere,...

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