Conduct Risk Specialist

hace 4 semanas

Madrid, Madrid, España American Express A tiempo completo
About the Role

As a Conduct Risk Specialist, you will play a critical role in safeguarding American Express's brand and assets. You will be responsible for monitoring Value Generation and Save-A-Card calls for the US market, including calls where the Customer Facing Interaction was conducted in Spanish.

Key Responsibilities
  • Conduct sales call monitoring within required timelines to ensure day-to-day operations are conducted in compliance with regulatory and legal requirements, as well as company policies.
  • Review processes, procedures, and policies on an ongoing basis to ensure accuracy and clarity in execution.
  • Participate in brainstorming sessions and calibration call sessions to identify potential compliance, policy, procedural, case actioning, and system gaps.
  • Identify opportunities for enhancements and challenge the status quo.
  • Develop solutions with peers and assigned business partners to close identified gaps.
Requirements
  • Bachelor's degree or relevant work experience.
  • Minimum of 2 years' experience in call quality, compliance monitoring, or a related role.
  • High level of integrity, willingness to learn, and adapt to changes.
  • Organized, energetic individual with well-developed communication and problem-solving skills.
  • Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.
  • Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.
  • Strong relationship-building skills, highly engaged, and ability to work as part of a team to ensure team goals are achieved.
  • Self-starter, motivated, with the ability to work in a dynamic environment, able to adapt to unforeseen obstacles.
  • Fluent in English and Spanish.
Preferred Qualifications
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio) to aid in written and visual communication as well as analytics.
  • Detail-oriented verbal and written communication skills with a passion to effectively communicate complex information to a variety of audiences.
  • Experience in conduct risk, regulatory, control, and compliance-related functions.
  • Familiarity with GSG systems, processes, metrics, and so on.
Why American Express?

At American Express, we're committed to backing our customers and our people. We believe that the best way to do this is to invest in our colleagues and provide them with the support and resources they need to succeed. As a Conduct Risk Specialist, you will be part of a dynamic team that is dedicated to upholding the highest standards of conduct and compliance.

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