Senior Orient Express Cc Operations Manager
hace 1 mes
Senior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer memorable experiences to our clients. We are an international team helping guests offering them the best experience when making a reservation with Orient Express.About Orient ExpressArtisan of Travel since 1883, Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; La Dolce Vita Orient Express, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world's largest sailing yacht; and hotels coming to Rome and Venice.Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.Job Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for managing sales & operations for Orient Express and lead to success a Global team of Luxury Travel Consultants to offer the best Guest Experience across our different products (namely La Dolce Vita, Silenseas, the New Orient Express, La Minerva hotel, Palazzo Donà Giovannelli hotel, and further developments to come).What you will be doing:Champion Accor's Culture, Mission, Vision and ValuesLeading the OE global Contact Centre team to ensure they achieve their targets in sales and qualityEnsuring that the high level of service and the quality approach are delivered by all and ensuring that each consultant achieves luxury standards and sales objectives at each guest's interactionsParticipating and be involved in the recruitment, development, and growth of the Orient Express Contact Centre Operations teamEstablishing clear and smart objectivesEnsuring that the global team has all the support and necessary training to provide a luxurious experience for all High Net Worth Clients and to achieve sales goalsDefining KPI and SLA in both Quality and Performance with the Site DirectorBeing responsible for the Workforce Management (sizing/rosters)Being part of the update and improving the existing procedures and policies and creating new ones to drive resultsParticipating in the optimization of existing procedures to improve service quality and sales dynamics (sales pitch, after-sales service responses) with the Learning and Development ManagerReporting on the activity and productivity (collective and individual)Actively participating with the Site Director in the preparation of the department Annual Budget and Strategic Plan and achieving the objectives thereinDeploying and organizing new projects in accordance with strategyEnsuring the smooth coordination of the operations, ensuring the highest levels of guest satisfaction, employee satisfaction and productivityEnsuring B2C and B2B loyalty programs are represented and maintainedServe as a liaison between entities, contact centers, Orient-Express global team and Accor Global Sales Luxury & Lifestyle ensuring consistent B2C/B2B brand messagingBuilding and maintaining stakeholder relationships.Your experience and skills include:MBA or equivalent5+ years in a Senior Sales & Operation Manager or similar position in Luxury Travelling business (ideally with Luxury Cruise and contact centers)Fluency in English (C1) is required and other languages such as French and/or Italian is an assetProficiency in Software knowledge in CRM (Salesforce) and Microsoft Office Suite (Excel)Exceptional experience successfully building and leading sales functions in start-up and/or established travel organizationsProven team-builder with outstanding motivational skills and coaching abilityExcellent negotiation, interpersonal, communication and leadership skills with ability to influence and build relationships at all levels.Positive attitude and agility, a natural collaborator, fast and organized thinker, multi-taskerStrong balance of both innovation and respect for heritageDeep understanding of the luxury travel distribution landscape including hotels, luxury trains, and cruisesAnalytical mindset with a strong focus on data-driven decision makingTake initiative to solve problems and make decisions independently and without direct supervisionProven project management and organizational skills to ensure plans are managed on time and on budget.Ability to exercise discretion and judgementMust be currently legally entitled to work full time in SpainWhat is in it for you:Private health insurance24 working days of paid holidays per yearAttractive discounted rates for our iconic properties worldwideDaily food allowanceIncentive planAccess to ongoing training and professional developmentOpportunities for career growthDiverse, inclusive, and fun work environmentPositive and supportive company cultureWork-Life Balance commitmentOpportunities to give back to the community and make a positive impactOur Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
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Senior Orient Express Cc Operations Manager
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6 Senior Orient Express CC Operations Manager, Barcelona Salario: a convenir Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible...
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Senior Orient Express Cc Operations Manager
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6Senior Orient Express CC Operations Manager, Barcelona Salario: a convenirJob Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible...
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Senior Orient Express Cc Operations Manager
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor Brazil A tiempo completo.Senior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Our purpose is to pioneer the art of...
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Senior Orient Express CC Operations Manager
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express CC Operations Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express CC Operations Manager
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6 Senior Orient Express CC Operations Manager, Barcelona Salario: a convenir Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor A tiempo completo.Senior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. At the Accor Global Reservation Centre, we...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor Brazil A tiempo completo.Senior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor A tiempo completo.Senior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor.We are a worldwide Augmented Hospitality leader.We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
-
Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España AccorCorpo A tiempo completo**Company Description** We are Accor.** **We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Our purpose is to pioneer the art of responsible hospitality,...
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Senior Orient Express Cc Operations Manager
hace 1 mes
Barcelona, España Accorcorpo A tiempo completoJob Description Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for managing sales & operations for Orient Express and lead to success a Global team of Luxury Travel Consultants to offer the best Guest Experience across our different products...
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Senior Orient Express CC Operations Manager
hace 1 mes
Barcelona, España AccorCorpo A tiempo completoJob DescriptionJob Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for managing sales & operations for Orient Express and lead to success a Global team of Luxury Travel Consultants to offer the best Guest Experience across our different products...
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Luxury Travel Operations Leader
hace 4 semanas
Barcelona, Barcelona, España AccorCorpo A tiempo completoAt AccorCorpo, we are seeking an exceptional Senior Orient Express CC Operations Manager to lead our Global Contact Centre team in delivering unparalleled luxury experiences to our esteemed clientele.Company OverviewWe are a renowned leader in the hospitality industry, committed to excellence and innovation. Our company values creativity, teamwork, and...
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Luxury Travel Operations Manager Lead
hace 2 semanas
Barcelona, Barcelona, España Accor A tiempo completoAccor: A Leader in Augmented Hospitality">We are Accor, a worldwide hospitality leader with over 230,000 experts dedicated to creating unforgettable experiences for our guests. Our commitment to innovation and excellence has made us the choice of discerning travelers.">About Orient Express">Orient Express is an iconic brand steeped in history and loved by...
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Operations Manager
hace 1 mes
Barcelona, España Europe Express A tiempo completo**About Us**: Europe Express is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and...
