Senior Orient Express Cc Operations Manager
hace 3 semanas
Publicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6
Senior Orient Express CC Operations Manager, Barcelona Salario: a convenir
Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for managing sales & operations for Orient Express and lead to success a Global team of Luxury Travel Consultants to offer the best Guest Experience across our different products (namely La Dolce Vita, Silenseas, the New Orient Express, La Minerva hotel, Palazzo Donà Giovannelli hotel, and further developments to come).
What you will be doing: Champion Accor's Culture, Mission, Vision and Values Leading the OE global Contact Centre team to ensure they achieve their targets in sales and quality Ensuring that the high level of service and the quality approach are delivered by all and ensuring that each consultant achieves luxury standards and sales objectives at each guest's interactions Participating and be involved in the recruitment, development, and growth of the Orient Express Contact Centre Operations team Establishing clear and smart objectives Ensuring that the global team has all the support and necessary training to provide a luxurious experience for all High Net Worth Clients and to achieve sales goals Defining KPI and SLA in both Quality and Performance with the Site Director Being responsible for the Workforce Management (sizing/roasters) Being part of the update and improving the existing procedures and policies and creating new ones to drive results Participating in the optimization of existing procedures to improve service quality and sales dynamics (sales pitch, after-sales service responses) with the Learning and Development Manager Reporting on the activity and productivity (collective and individual) Actively participating with the Site Director in the preparation of the department Annual Budget and Strategic Plan and achieving the objectives therein Deploying and organizing new projects in accordance with strategy Ensuring the smooth and coordination of the operations, ensuring the highest levels of guest satisfaction, employee satisfaction and productivity Ensuring B2C and B2B loyalty programs, are represented and maintained Serve as a liaison between entities, contact centers, Orient-Express global team and Accor Global Sales Luxury & Lifestyle ensuring consistent B2C/B2B brand messaging Building and maintaining stakeholder relationships.
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Senior Orient Express Cc Operations Manager
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6 Senior Orient Express CC Operations Manager, Barcelona Salario: a convenir Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible...
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Senior Orient Express Cc Operations Manager
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completo.Senior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Our purpose is to pioneer the art of...
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Senior Orient Express CC Operations Manager
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express CC Operations Manager
hace 1 semana
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024Ofertas de empleo Senior Orient Express CC Operations ManagerID: 133293 6Senior Orient Express CC Operations Manager, BarcelonaSalario: a convenirJob Purpose:Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be responsible for...
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Senior Orient Express CC Operations Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 15.11.2024. Actual hasta: 29.11.2024 Ofertas de empleo Senior Orient Express CC Operations Manager ID: 133293 6 Senior Orient Express CC Operations Manager, Barcelona Salario: a convenir Job Purpose: Based in our office in Barcelona, and reporting to the Site Director, the Senior Orient Express Contact Centre Operations Manager will be...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completo.Senior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completo.Senior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. At the Accor Global Reservation Centre, we...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completo.Senior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completo.Senior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations Manager We are Accor.We are a worldwide Augmented Hospitality leader.We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor.We are a worldwide Augmented Hospitality leader.We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express Cc Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express CC Operations Manager
hace 3 semanas
Barcelona, España Accor A tiempo completoSenior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. At the Accor Global Reservation Centre, we...
-
Senior Orient Express CC Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations ManagerWe are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.Our purpose is to pioneer the art of responsible...
-
Senior Orient Express CC Operations Manager
hace 3 semanas
Barcelona, España Accor Brazil A tiempo completoSenior Orient Express CC Operations Manager We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Our purpose is to pioneer the art of...
