Customer Success Manager
hace 4 días
Overview Job DescriptionThe Customer Success Manager helps new and existing customers derive the most value from the company's products and services.The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to create customer growth opportunities.The Customer Success Manager serves as a primary point of contact representing the customer.What you will be doing Drive retention, growth and ROI among assigned group of customers by understanding their business objectives to help them maximize the value of their products and solutionsDevelop ROI models to be communicated throughout the customer life cycleAct as the customer advocate by identifying and sharing best practices that will maximize the value of their products and solutions as well as routing inquiries and concerns to appropriate team membersEffectively partner with resources across departments as needed to support customers' needsCreate conditions for the successful renewal and expansion of the company's existing business by delivering success in customer relationshipsIdentify and monitor risk in customers not achieving their stated business objectives and develop a risk mitigation planDrive positive customer experience by coordinating resources to address customer questions, concerns or issues to ensure resolutionRepresent the voice of the customer and act as a feedback agent to inform the company's support, marketing, sales, services, partners, and product strategyMay provide guidance to other team membersOperate as a trusted adviser to potential customers; develop and maintain strategic working relationships What will make you successful Bachelor's degree or equivalent experienceFluency in French and English Experience in customer advocacy roleExperience managing or participating in projectsExperience selling or delivery of IT Products/ServicesMicrosoft Windows and Office proficientStrong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tactStrong organizational, multi-tasking, and time management skillsStrong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of departmentSelf-motivated with the ability to manage projects to completion with minimal oversightAble to thrive in a fast paced, deadline driven environmentDemonstrated ability to influence, motivate, and mobile team members and business partnersStrong ability to establish rapport and gain the trust of others; effective at gaining consensusStrong ability to handle sensitive information with discretion and tactStrong ability to use original thinking to translate goals into the implementation of new ideas and design solutionsAbility to coach, mentor and provide feedback to team members in a timely mannerStrong knowledge of Microsoft Operating systems and productsStrong business and technology acumenStrong company software technology knowledge
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Emea- Customer Success Manager
hace 1 mes
Alcobendas, España Analytical Ways A tiempo completoCUSTOMER SUCCESS EMEA- CUSTOMER SUCCESS MANAGER EMEA- CUSTOMER SUCCESS MANAGER Si eres de esas personas que encuentra verdadero placer en trabajar con clientes, y si tu pasión radica en garantizar su satisfacción y compromiso, ¡has llegado al lugar indicado! En nuestro equipo, buscamos perfiles como el tuyo: orientados a resultados, centrados en la...
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Emea- Customer Success Manager
hace 4 semanas
Alcobendas, España Analytical Ways A tiempo completoCUSTOMER SUCCESS EMEA- CUSTOMER SUCCESS MANAGER EMEA- CUSTOMER SUCCESS MANAGER Si eres de esas personas que encuentra verdadero placer en trabajar con clientes, y si tu pasión radica en garantizar su satisfacción y compromiso, ¡has llegado al lugar indicado! En nuestro equipo, buscamos perfiles como el tuyo: orientados a resultados, centrados en la...
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Customer Success Manager – Spain
hace 1 semana
Alcobendas, Madrid, España Trellix A tiempo completoAbout the Role:You will be the main point of contact for top-revenue accounts, attending one-on-one meetings with key account representatives.Build trusted relationships with customer partners and executive sponsors to understand their strategy, technical environment, and success metrics.Manage post-sales activities to deliver significant value to Trellix's...
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Customer Success Manager – Spain
hace 1 mes
Alcobendas, España Trellix A tiempo completoAbout the Role: You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to understand customer's strategy, technical environment and measurements for...
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Customer Success Manager – Spain
hace 4 semanas
Alcobendas, España Trellix A tiempo completoAbout the Role: You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to understand customer's strategy, technical environment and measurements for...
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Customer Success Manager – Spain
hace 4 días
Alcobendas, España Trellix A tiempo completoAbout the Role :You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts.You will develop a trusted adviser relationship with customer partners and executive sponsors to understand customer's strategy, technical environment and measurements for success.You...
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Customer Success Manager
hace 5 días
Alcobendas, España Hyland A tiempo completoOverview Job Description The Customer Success Manager helps new and existing customers derive the most value from the company's products and services. The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability...
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Customer Success Manager – Spain
hace 3 días
Alcobendas, España Trellix A tiempo completoAbout the Role: You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts.You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for...
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Customer Success Manager – Spain
hace 5 días
Alcobendas, España Trellix A tiempo completoAbout the Role: You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements...
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Customer Success Manager, Construction
hace 2 meses
Alcobendas, España Autodesk A tiempo completoPosition Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of AEC organisations in EMEA,...
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Sales Operations and Customer Service Manager
hace 3 semanas
Alcobendas, España Velux Residential A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
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Customer Success Partner Clearcorrect
hace 1 semana
Poligono Industrial Alcobendas, España ClearCorrect A tiempo completoAbout Straumann:The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
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Customer Success Partner Clearcorrect
hace 3 semanas
Poligono Industrial Alcobendas, España ClearCorrect A tiempo completo**About Straumann**: The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming...
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Customer Success Partner Clearcorrect Español
hace 3 semanas
Poligono Industrial Alcobendas, España ClearCorrect A tiempo completo**About Straumann**: The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming...
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Customer Relationship Manager
hace 2 semanas
Alcobendas, España Adecco A tiempo completo¿Te gustaría formar parte de Samsung Electronics?Si quieres desarrollarte profesionalmente en un entorno internacional de la mano de una empresa líder en su sector, ¡esta oferta es para ti!Estamos en búsqueda de un perfil de Customer Relationship Manager para colaborar en el proyecto de desarrollo del CRM y mejora en la comunicación y fidelización de...
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Customer Relations Manager
hace 3 semanas
Alcobendas, España Velux Residential A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
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Customer Success Partner Clearcorrect French
hace 3 semanas
Poligono Industrial Alcobendas, España ClearCorrect A tiempo completo**About Straumann** The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming...
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Customer Success Partner Clearcorrect French
hace 1 semana
Poligono Industrial Alcobendas, España ClearCorrect A tiempo completoAbout StraumannThe Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the...
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Alcobendas, España Velux Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
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Customer Solution
hace 4 semanas
Poligono Industrial Alcobendas, España Straumann Group A tiempo completo**ABOUT STRAUMANN** The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO,...
