Assistant Front Desk Manager
hace 3 meses
.Job Number: 24116843Job Category: Rooms & Guest Services OperationsLocation: Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAPSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Supervises and manages employees, managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.Ensures employee recognition is taking place on all shifts.Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk GoalsManages day-to-day operations, ensuring quality standards and meeting customer expectations.Develops specific goals and plans to prioritize, organize, and accomplish work.Handles complaints, settling disputes, and resolving grievances and conflicts.Strives to improve service performance.Collaborates with the Front Office Manager on ways to continually improve departmental service.Communicates a clear and consistent message regarding the Front Office goals.Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.Emphasizes guest satisfaction during all departmental meetings.Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Serves as a role model to demonstrate appropriate behaviors.Sets a positive example for guest relations.Displays outstanding hospitality skills.Empowers employees to provide excellent customer service.Interacts with customers to obtain feedback on product quality and service levels.Handles guest problems and complaints effectively
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Front Desk Manager
hace 3 semanas
Barcelona, Barcelona, España Hotel Arts Barcelona A tiempo completoJob OverviewIn this role, you will work as an Assistant Front Desk Manager at Hotel Arts Barcelona. The position is responsible for assisting the Front Office Manager in managing front office functions and supervising staff on a daily basis.
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Assistant Front Desk Manager
hace 1 mes
Barcelona, España Marriott International A tiempo completo.JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Front Desk Assistant
hace 1 mes
Barcelona, Barcelona, España Marriott International A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Front Desk Assistant to join our team at Marriott International. The ideal candidate will be responsible for providing exceptional customer service, coordinating group check-in procedures, and ensuring a seamless guest experience.**Key Responsibilities**Organize and coordinate group check-in...
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Assistant Front Desk Manager
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24116843 **Job Category**Rooms & Guest Services Operations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
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Assistant Front Desk Manager
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Barcelona, España The Ritz-Carlton A tiempo completoJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Front Desk Manager H5
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Assistant Front Desk Manager
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Barcelona, España The Ritz-Carlton A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Front Desk Manager
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Barcelona, Barcelona, España AIRE Ancient Baths Copenhagen A tiempo completoJob Opportunity at AIRE Ancient Baths CopenhagenWe are seeking an experienced Front Desk Supervisor to join our team in Copenhagen. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Salary: DKK 55,000 - 65,000 per month (dependent on experience)Job...
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Assistant Front Desk Manager
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completoAdditional InformationJob Number24116843Job CategoryRooms & Guest Services OperationsLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...
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Assistant Front Desk Manager
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Barcelona, España Marriott International A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and...
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Front Desk Manager H5
hace 5 meses
Barcelona, España Hays A tiempo completo**Tu nueva empresa****Hotel de referencia en Barcelona 5* Carrera profesional.**Hotel de referencia en Barcelona 5* ofrece plan de carrera y desarrollo en la compañía.**Tu nuevo puesto**Como Front Desk Manager en el Hotel, serás el responsable de:- Gestión de reservas- Gestión de personal de Recepción- Control e innovación en el departamento de...
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Assistant Front Desk Manager
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completoAdditional InformationJob Number24116843Job CategoryRooms & Guest Services OperationsLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...
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Assistant Front Desk Manager
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Barcelona, España The Ritz-Carlton A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
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Mgr-front Desk
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Front Desk Operations Supervisor
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Barcelona, Barcelona, España The Ritz-Carlton A tiempo completoJob Summary: We are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team at The Ritz-Carlton. Key Responsibilities:• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.• Direct and work with managers and employees to carry out procedures ensuring an...
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Barcelona, Barcelona, España Accor A tiempo completoLocated in the heart of Barcelona's waterfront district, SLS Barcelona is an urban resort that embodies the essence of seaside glamour. This five-star hotel boasts an array of exclusive amenities, including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all...
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Front Desk Operations Coordinator
hace 4 semanas
Barcelona, Barcelona, España The Ritz-Carlton A tiempo completoJob SummaryAs the Front Desk Operations Coordinator, you will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. Your responsibilities will include directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process, while ensuring guest...
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Barcelona, España Aire Ancient Baths A tiempo completoThe role: As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team.The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.Key responsibilities:Client experienceEnsure...
