Helpdesk Engineer Onsite

hace 4 semanas


Barcelona, España Ricoh A tiempo completo

Change your job, change your workplace, change your future... Ricoh transforma negocios con imaginación, claridad y visión; nos gusta llamarlo: IMAGINE.CHANGE.Nuestros equipos abrazan el cambio, redescubriendo nuevas formas de trabajar y nunca antes hemos sido tan resolutivos en nuestra misión#YouTransformRicoh.Somos líderes en servicios digitales, utilizando tecnologías innovadoras que facilitan el trabajo inteligente a las personas. Durante más de 88 años, hemos impulsado la innovación y actualmente ayudamos a las empresas a adaptarse con éxito a las nuevas formas de trabajar, ofreciendo soluciones digitales en cuatro áreas clave:- Digital Workplace- Digital Business Solutions- Hybrid Cloud- Security ¿QUÉ BUSCAMOS? La posición requiere de un técnico L1 ubicado en las oficinas de cliente para dar soporte al puesto de trabajo. Se requiere buen trato con usuarios VIP. Sus principales funciones serán:- Soporte in-situ a usuarios.- Recepción y Gestión de incidencias y peticiones.- Soporte al puesto de trabajo.- Soporte al Sistema Operativo.- Soporte Software Estándar.- Gestión cliente correo(local y web)- Seguridad del puesto de trabajo(antivirus)- Gestión garantía hardware, telefonía.Resolución de incidencias In-situ, gestión de inventarios, control altas/bajas usuarios., altas correo electrónico. Cumplimiento de las SLA acordadas. ¿QUÉ NECESITARÁS? - Formación específica en el área de informática.- Mínimo 1-2 año de experiencia en soporte L1.- Experiencia en redes y tecnologías informáticas, solución de problemas en protocolos y servicios de red.- Conocimientos de Active Directory, SO Microsoft y software estándar.- Impresoras de red.- Cableado.- Correo Exchange, Outlook, Cliente Antivirus Buen nivel de comunicación. Trabajo en equipo. Orientación al cliente. Planificación y organización. ¿QUÉ OFRECEMOS? Contrato IndefinidoHorarios rotativos



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