Sales Trainee
hace 5 meses
.Job Number 24080647Job Category Management Development Programs/InternsLocation The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementBuilding Successful Relationships that Generate Sales Opportunities Works collaboratively with other sales channels (e.G., Area Sales, on-property resources) to ensure sales efforts are coordinated, complementary and not duplication. Builds and strengthens relationships with existing and new customers to expand customer base for group/catering sales opportunities. Builds relationships with key internal and external stakeholders. Establishes clear expectations for customers and properties throughout the sales process.Conducting Daily Sales Activities that Achieve Department Goals Ensures business booked is within hotel parameters. Closes the best opportunities for each property based on market conditions and individual property needs. Responds to incoming group/catering opportunities for the property that are within predefined parameters. Refers opportunities to appropriate sales associate if business is outside these parameters. Follows up on opportunities uncovered by other sales channels. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Actively up-sells each business opportunity to maximize revenue for individual properties. Leverages sales resources and administrative/support staff effectively to achieve personal and team goals. Executes and supports the operational aspects of business booked (e.G., generating proposal, writing contract, customer correspondence). Transfers accurate, complete, and timely information to property in accordance with brand standards.Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions. Providing Exceptional Customer Service to all Guests and Customers Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer's needs and recommending appropriate features and services that best meet their needs. Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Resolves guest issues that arise because of the sales process. Brings issues to the attention of the property and Sales Office leadership team as appropriate. Services our customers to grow share of the account
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