Sales & Order Operations Specialist Ii

Date: Aug 7, 2024
Location: Madrid, M, ES, 28020
Company: Ansys
Requisition #: 14868
Our Mission: Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Summary / Role Purpose The Sales & Order Operations Specialist II is an integral member of the team, responsible for managing the end to end process for renewal and new sales, performing duties for department managers, partnering with an assigned team of account managers to support sales cycle and business objectives, and acts as primary point of contact for internal and external customers. Requires knowledge and accurate execution of company policies and procedures.
Key Duties and Responsibilities Project Management - Subject Matter ExpertDesignated Go To on the team for a specific topic(s) for new and existing Sales & Order Operations staffIndependently own/manage a topic by expanding knowledge base in a designated area, train new and existing Sales & Order Operations staff; create and maintain training materials, develop and/or enhance presentation skills, suggest improvements to current reference materialsPrerequisite: must have participated in New Employee OnboardingApply sense of urgency, independence in problem solving, knowing where to find information, who to involve, how to apply Sales policies, creation of complex quotations and order scenarios with minimal supervisionStrong teamwork and communication skills required. Ability to work with all internal departments in a professional mannerSales Cycle and Related Workflow ResponsibilitiesPreparation of Quotation proposals, legal forms, and licensing requests. Reviews quotations for completeness and in accordance with GAAP, accuracy and adherence to company policy for new and renewal sales effortsPartnering with an assigned group of Account managers, prepare, review, process and expedite sales orders and related workflow and servicesAct as the primary contact for ANSYS customer needs; responding to questions on order status, account issues; license configuration etc. for all new and renewal software orders.Administers all renewal opportunities within the CRM; including revenue reconciliation activities; creating sales queries/reports to track opportunities, following up with customers and maintaining an accurate renewal forecast within the CRM.Involve appropriate customers and internal groups (Account Managers, inside sales, Legal, Business Operations etc.) to assure timely submission and processing of revenueResearch and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote proposal generation as neededPerforms audit of own work or that of others to ensure conformance with established proceduresAnalyze outgoing and incoming paperwork such as purchase orders and license contracts for compliance and accuracy, determine and administer revenue and support splits if required, ensure all internal approvals are secured. Verifies order entry for completeness. Request and provide peer reviews to ensure accuracyMeet regularly with account managers to review opportunities and plan for end of quarter activity; meet with direct Supervisor or Manager to review objectives.Coordinate with technical staff to resolve Customer Portal access problems & license installation issuesSupport account administration activities including completion of supplier Corporate Data forms, prepare and distribute License and ASC changes, Name change form, Transfers and Assignments including securing required approvals and submit required paperwork to Business Operations.In accordance with current policies, create temporary and evaluation license keys appropriate for distribution to prospects and customers.Provide support for reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processingInvolvement in CRM Data maintenance and administrationUpdate existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, account reassignments, logging notes, or other activities as directedMay also perform other duties as assigned by the direct manager or other management staff.Minimum Education/Certification Requirements and Experience Associate degree in business or accounting (two-year program) or related field with a minimum of 3 years of experience in a sales operations, sales support, finance or legal support role, in a corporate setting. Bachelor's degree desirableAt least 1 year of sales order processing experienceFluent in German and EnglishExtended hours required at end of quarterStrong teamwork and customer service orientedHighly motivated and results driven; copes effectively with complexity and changeExcellent verbal and written communication and interpersonal skills; ability to build relationshipsDemonstrates good judgement in problem solving and issue escalationAbility to handle confidential informationWorking knowledge of CRM and knowledge of Quote to Cash scenarios including Quotation preparationMust be organized and detail orientedAbility to multitask and prioritize in a fast paced, deadline-driven environmentWorking knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and ExcelAt Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments:
Amaze with innovative products and solutionsMake our customers incredibly successfulAct with integrityEnsure employees thrive and shareholders prosperOur Values:
Adaptability: Be open, welcome what's nextAuthenticity: Be you, make us strongerOur Actions:
We commit to audacious goalsWe work seamlessly as a teamINCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).
For more information, please visit us at www.ansys.com
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