Problem Management Expert

hace 3 semanas

Madrid, España Nestlé Sa A tiempo completo

.We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.On call service.The RoleAs a Problem Management Expert, you will play a critical role in the stability and performance of the Nespresso Systems Landscape. You will be in charge of the Problem Management Lifecycle, with the main goal of eradicating technical issues, ensuring business continuity, and leveraging continuous improvement in the Digital Tech organization. You will understand technology trends and the practical application of existing, new, and emerging technologies to enable evolving businesses and operating models. In this journey, you will work closely with Operations, Products, Markets, and Business Functions inside a fast-paced, direct-to-consumer environment. Additionally, you will provide leadership in the dissolution of crises and support large promotional events.In This Role, You Will:Drive Investigations: Lead investigations and root cause analysis to identify and resolve issues.Define Strategies: Develop problem resolution strategies and coordinate the implementation of fixes.Promote Improvement: Foster a culture of continuous improvement within Nespresso Digital Tech.Manage Critical Situations: Address critical incidents and instabilities effectively.Support Events: Lead preparation activities for large promotional events.What We're Looking For:Education: Bachelor's or Master's degree in IT or equivalent work experience.Experience: 8+ years in Information Technology, with a focus on service management and related principles.Leadership: Proven ability to lead IT teams in complex, dynamic environments, coupled with strong communication skills and a proactive learning attitude.Stress Management: Ability to handle stressful situations effectively.Business Orientation: Flexible and business-oriented mindset for tackling challenges.Extra Skills That Set You Apart:Familiar with Crisis Management and Critical Situations.Experience supporting Supply Chain Systems.ITIL Certification.Project Management Certification.Knowledge of Agile and DevOps principles.We offer you:We offer more than just a job. We put people first and inspire you to become the best version of yourself.Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and chillRecreation activities such as yoga, Zumba, etc

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