Guest Services Associate Iii

hace 7 días

Madrid, España Marriott International A tiempo completo

Job Number 24158250
Job Category Rooms & Guest Services Operations
Location Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr

  • Guest Services Associate III

    hace 1 semana

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Associate III

    hace 1 semana

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Associate III

    hace 7 días

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments,...

  • Guest Services Associate III

    hace 6 días

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments,...

  • Guest Services Associate III

    hace 7 días

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Associate III

    hace 1 semana

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Services Associate III to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Services Associate Iii

    hace 7 días

    Madrid, España Marriott International A tiempo completo

    Job Number 24158250Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Associate Iii

    hace 2 meses

    Madrid, España Marriott International, Inc. A tiempo completo

    Job Number 24132580Job Category Rooms & Guest Services OperationsLocation Hotel Maria Cristina a Luxury Collection Hotel San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room...

  • Guest Services Associate Iii

    hace 1 semana

    Madrid, España Marriott International A tiempo completo

    Job Number 24158250Job Category Rooms Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely?NRelocation?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment;...

  • Guest Services Associate Iii

    hace 3 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Job Number** 23210529 **Job Category** Rooms & Guest Services Operations **Location** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Associate Iii

    hace 3 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24053524 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...

  • Guest Services Associate Iii

    hace 4 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24091648**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado...

  • Guest Services Associate Iii

    hace 4 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24073374**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado...

  • Guest Services Associate Iii

    hace 3 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **رقم الوظيفة** 24053524 **التصنيفات** Rooms & Guest Services Operations **الموقع** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع...

  • Guest Services Associate Iii

    hace 2 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 23131349**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management**Descripción del Trabajo**Procesar todos los registros de ingreso y salida...

  • Kl-899 Guest Services Associate Iii

    hace 1 mes

    Madrid, España Marriott International A tiempo completo

    .Job Number: Job Category Rooms & Guest Services OperationsLocation: Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, SpainSchedule: Full-TimePosition Type: Non-ManagementPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests....

  • Guest Services Associate Iii

    hace 3 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 24073374 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Gérer toutes les entrées et tous les départs des clients, les...

  • Guest Services Associate Iii

    hace 1 mes

    Madrid, España Marriott International A tiempo completo

    Número de Empleo: 24091648Categoría de Empleo: Rooms & Guest Services OperationsUbicación: Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, SpainHorario: Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición: Non-ManagementAPTITUDES DESEABLES Educación: Título de estudios secundarios o certificado equivalente de un programa de...

  • Associate, Study Management Iii

    hace 4 semanas

    Madrid, España Abbvie A tiempo completo

    .Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...

  • Sales Associate III

    hace 1 semana

    Madrid, Madrid, España Tapestry, Inc. A tiempo completo

    Job SummaryThe Sales Associate III is a key member of our team, responsible for delivering exceptional customer service and driving sales growth in our retail stores. As a Sales Associate III, you will be the face of our brand, providing a personalized shopping experience that exceeds customer expectations.Key ResponsibilitiesMeet or exceed sales and...