Technical & Repair Support Manager
hace 2 meses
.Technical & Repair Support ManagerDate: Oct 7, 2024Company:Location: Madrid, ES, 28042Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.ScopeYou are in charge of managing the Repair subcontracted partner and internal team to ensure the contractual KPI's Ingenico has with its customer (SLA above 95% - Turn around time of 10 days) with repair & technical support team in order to ensure the resolution of the different field/repair/customer incidences.Main ResponsibilitiesManage the repair & technical team and the Subcontract partner - Direct contact with partner operation managerLead the Weekly production meetings reviewing Capacity, output and SLA performanceBe accountable for all aspects for the Iberian repair centers performance covering but not limited to delivery, quality and financialGather and analyse data to support business reviews as required covering as a minimum weekly performance review & monthly financial reviewsProvide technical support to internal departments, customers and partnersEnsure the correct resolution of incidents in the fieldProvide training of new products to partnersEnsure the correct functioning of the different services like the software catalogue or the remote keyloadingContinuously check PCI compliance and participate in the PCI auditsProfileYou have a technical degree from University or a degree in Engineering. You have at least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams. You have at least an operational level of English (B2/C1) and speak Spanish fluently.Knowledge about repair activitiesAbility to be assertive and communicate effectivelyAbility to work on your own initiative to demanding timescalesExperience in data analysis and report generationNice-to-have skills:PCI DSS knowledgeSAP knowledgeJIRA knowledgeAs part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
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Technical & Repair Support Manager
hace 2 meses
Madrid, España Ingenico A tiempo completoDate: Oct 7, 2024- Company: - Location: Madrid, ES, 28042 Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of...
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Technical & Repair Support Manager
hace 3 semanas
Madrid, España Ingenico Group A tiempo completoTechnical & Repair Support ManagerDate: Oct 7, 2024Location: Madrid, ES, 28042Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments...
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Technical & Repair Support Manager
hace 2 semanas
Madrid, España Ingenico Group A tiempo completoTechnical & Repair Support ManagerDate: Oct 7, 2024Location: Madrid, ES, 28042Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments...
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Madrid, España Johnson And Johnson A tiempo completoFor more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the...
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Orthopedics Services
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Madrid, España Johnson & Johnson A tiempo completoFor more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the...
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hace 4 semanas
Madrid, Madrid, España Ryanair A tiempo completoJob OverviewRyanair is Europe's leading airline, operating over 3,000 daily flights to 225 destinations across 33 countries. We are currently recruiting a skilled Aircraft Repair Specialist to join our team in Madrid Airport, Spain.The successful candidate will be responsible for repairing aircraft body structures and parts on Ryanair's fleet, following...