Unified Communications Service Delivery Engineer

hace 2 semanas

Barcelona, España Importante Grupo A tiempo completo

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Job title:Unified Communications Service Delivery Engineer
Location:EU
Role PurposeAs part of the Technical Solution Management team, the UC Service Delivery Config Engineer is responsible for the coordination and delivery of Colt's Unified Communications orders (Colt Intelligent Communications, IP Voice Solutions).
Colt decided to insource external delivery activities to follow our strategy to grow in the Cloud Market. As Config Engineer, you will configure the Audiocodes Session Border Controllers (SBC) for our customers including the related connectivity like SIP Trunks, 3rd Party PBX, and special configurations. This could be on-premise SBCs or Cloud-based SBCs (AWS, Google, Azure, VMware). After the configuration, the service needs to be documented and handed over to operations. The role requires a person with technical background knowledge (IP Telephony, SIP Trunking, Networking, etc.), as well as good leadership and communication abilities in order to coordinate and configure all aspects of the solution and interact with all relevant stakeholders (customer technicians, partners, and Colt's technical teams).
Key AccountabilitiesManaging migrations to the Cloud SBC and Customer dedicated SBCSetup and configuration of dedicated Audiocodes SBCs according to the Colt deliverables on-premise SBCs or Cloud-based SBCs (AWS, Google, Azure, VMware)Perform configuration tasks on all Colt's UC platforms, and coordinate with technicians in other areas to perform E2E testing and joint troubleshooting as requiredCustomer acceptance testingConfigure move add and changes on the SBCs during InLiveManage relationships with external partners involved in the delivery of UC solutions, ordering their services and managing their resources during implementation accordingly (only if 3rd party is required)Provide product training (SBC, MS Teams) and professional services to customersBecome a Product expert, supporting higher-level functions within Colt. Collaborate with management and other teams to support complex customer deals, projects and proactively contribute to product improvement plansReception and validation of orders into Delivery pipelineWork with Sales Teams to ensure an order is deliverable in accordance with agreed timelines, costs and technical requirementsMain customer contact during the delivery stage of a service. Keep customers informed of order status, resolve their Service Delivery queries and gather low-level technical details required for provisioning of the serviceWhat You Will Need to SucceedMust-have:Experience in a customer-facing role and technically complex environmentTechnical knowledge on how to configure SBC technologies and familiarity with the main players, vendors, and technologies (TCP/IP, SIP Trunking, Rbbn, Audiocodes, Microsoft, Avaya, Asterisk, Cisco)SIP Config/Troubleshoot capabilities (read and understand trace files)Able to work in a changing and challenging environment, manage pressure well and respond proactivelyStrong team player, supports the team sharing knowledge, best practices and collaborating as requiredProficient in English + second European languageOccasional travel may be requiredWillingness to work OOH (MACs, Migrations)Not Mandatory but Valued:Audiocodes ACE/ACA certificationPrevious experience as a Voice technician or similar rolePM experience and/or qualifications (PRINCE2, PMP, Agile)Technical related experience and/or qualifications (Microsoft, Avaya, Cisco, Asterisk)What We OfferColt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognizes the importance of a work-life balance. Some benefit examples are:
Flexible working and relaxed dress codeTwo days annually to spend on volunteering opportunitiesInsurance optionAccess to a virtual business school for ongoing learningBusiness mentoringThe company supports diversity and inclusion in the workplace and has signed the Diversity Charter.

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