Euc Service Delivery Engineer

hace 4 semanas

Barcelona, España Rank Group A tiempo completo

.Rank International/YoBrands (part of Rank Group) are a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations. With offices in Barcelona, Ceuta & Malta, Rank International operates in the Spanish market and will soon be launching in other regulated markets/countries We are an exciting International iGaming company based in the thriving city of Barcelona currently in the process of expansion with its technology team based in Barcelona and working in a remote mode. We are looking for an EUC Service Delivery Engineer to join our growing IT department in Barcelona This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce. This key role manages all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management. You will be hands-on while working directly with our providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, and LAN/WAN connectivity. Responsibilities Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management) Serve as the escalation point for End User issues and problems Lead and drive continuous improvement opportunities in end user computing experience. Primary operational point of contact for our strategic EUC outsourcing partner/s. Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives. Interface with Senior IT leadership on problem/incident calls and acts as an escalation point. Develops and maintains a solution roadmap, product catalog, and vision for End User Computing technologies and processes. Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices. Assures that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations. Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce. Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits. Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience. Develop and sustain current documentation relating to areas of responsibility

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    hace 3 meses

    Barcelona, España Rank Group A tiempo completo

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    Barcelona, España Rank Group A tiempo completo

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