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hace 3 meses
Global Associate Director, CRM Product Owner Align with Senior Business stakeholders on direction Perform the role of process owner in the CRM agile development, support teams and countries Lead the creation of "user stories "; define and prioritize developments. Follow up and fine tune features, prioritize developments and come up with solutions Provide people with a clear understanding by designing, organizing, and leading workshops/webinars Work collaboratively with regional team to align priorities. Support team with providing input for writing and documenting user stories that are clear, concise, and easy-to-understand for the business and development/testing team Identify and align cross-functional needs for Commercial Excellence topics and determine future vision on collaboration in the system Provide creative solutions: fit required changes in the existing processes / adjust the existing process flows if required , guarantee that the solutions are global and at the same time flexible. Work with the team on the solution for the requirements and explain the business need to the developers, architect, and testing team Work with technology partners (Pitcher, Axtria , and Salesforce) on the future roadmap Drive overall commercial excellence process success in setting up optimized field forces and their targets and objectives ; understand success factors and root cause driving outcomes Provide accurate and thoughtful responses to resolve a variety of inquiries from users Provide creative solutions to meet new and evolving needs of commercial excellence Enhance engagement through regular discussion and feedback with end users Provide oversight and best practice methodology for Change Management practice to ensure strong buy-in and adoption for new initiatives and ongoing feedback for continual performance optimization Align processes with overall Sandoz vision and strategy Responsible for business value creation Work with functional team leads to drive resolution of issues, risk mitigation, cross-term communication, and escalation as required Education: University degree or various degrees in science and/or business preferred Experience and Skills: Work Experience: At least 6 years of digital experience related to management, transformation, and Commercial Excellence Ability to work effectively across geographies and cultures, build relationships, collaborate, and influence within a complex matrix organization, at ease with uncertainty and ambiguity Solid understanding of Global digital landscape, development processes and methodologies¨ Senior, executive level presentation skills with ability to communicate and engage at all levels within the organization Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally Ability to speak multiple business languages (strategy, marketing, technology), passion for forward thinking Excellent at building partnerships and relationships. Adept at driving clarity of engagement and operating models with pragmatism to move teams forward towards enterprise goal Demonstrated business impact of multichannel initiatives, through organizational metrics, revenue, profit, or cost optimization initiatives. Previous project and/or people manager experience within Commercial Excellence or program management is preferred Languages : Fluent English (oral and written) is required Global Associate Director, CRM Product Owner #J-18808-Ljbffr
