Pre-Sales Solutions Consultant

hace 1 semana

Madrid, España Babbidge Construction Company, Inc. A tiempo completo

.Nextiva is looking for a bilingual (Spanish and English) CX experienced Pre-Sales Solution Consultant who has a strong desire to demonstrate their technical and sales skills by soliciting business requirements, developing a technical sales strategy, configuring and successfully demonstrating the solutions that address our customers business requirements and provide value.This individual will work with our international sales organization to grow our brand presence and market share in the customer experience management industry. In this role, you will be responsible for demonstrating the value of our AI-powered engagement platform and the impact it can have on prospective customers' businesses in enterprise, Service Provider (SP), System Integrator (SI), and Business Process Outsourcer (BPO) markets.Key Responsibilities:You will be a key member of account teams with sales and other internal stakeholders for our identified marketsAligning innovative strategies to technology solutions for complex accounts. This role focuses on partnering with clients and collaborating with internal sales team members to drive consensus on a valuable solution for the client and/or partnerUnderstand the client's problems and challenges, capture the opportunity, drive innovative ideas, and recommend practical next stepsBring focus to a client's decision-making process by communicating and evaluating solution options clearly and effectivelyProduct Demos: Demonstrate through software demos how Nextiva can make an impact on the client's business challenges. This includes the delivery of software demonstrations and the construction of future state customer journeys"Solutioning" is fundamental to this role. It is important to realize that a component of the responsibilities will include assisting the customer, account executive, and customer success teams with the discovery, analysis, and recommendation of strategic solutions for the customerConvey a deep understanding of both our solution and the customer's environmentContribute to developing cross-functional solutions guides & templates to make the process more repeatable and effectiveAbility to travel based on territory alignment and regionApplicants based in Spain are strongly preferredQualifications:5+ years of experience in a pre-sales role for a Contact Center solution provider, BPO, CCaaS provider, or similarPrior success in selling the value of Customer Experience, contact center, or related solutionsStrong familiarity and technical knowledge of omni-channel engagement, conversational AI, social & reputation management, and other customer service software solutionsStrong familiarity with Google Cloud Platform and CCAI/Dialogflow/VertexStrong working knowledge of data and application architectures, with a focus on administration, application integrations, reporting, and business analytics (i.E

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