Crm Specialist

hace 20 horas

Barcelona, España Triskel Consulting A tiempo completo

Nuestro cliente, una empresa líder en el sector del iGaming, está buscando un CRM Executive para sus oficinas de Barcelona.

Tasks Colaborar con equipos multifuncionales para desarrollar y ejecutar estrategias efectivas de CRM alineadas con los objetivos comerciales. Identificar y segmentar grupos objetivos de clientes para adaptar estrategias de comunicación. Supervisar la recopilación, análisis y mantenimiento de datos de clientes para garantizar precisión y completitud. Utilizar herramientas y plataformas de CRM para gestionar perfiles de clientes, preferencias e interacciones. Supervisar y analizar el rendimiento de las campañas, proporcionando ideas y recomendaciones para mejorar. Desarrollar y optimizar la actividad del cliente para mejorar la experiencia general del cliente. Identificar puntos de contacto para la comunicación personalizada para mejorar la satisfacción y retención del cliente. Implementar herramientas de automatización de marketing para agilizar los procesos de comunicación y mejorar la eficiencia. Trabajar en estrategias de personalización para ofrecer contenido y ofertas personalizadas según las preferencias y el comportamiento del cliente. Supervisar métricas clave de CRM y generar informes periódicos para evaluar el éxito de las iniciativas de CRM. Proporcionar ideas y recomendaciones para mejoras continuas. Trabajar en estrecha colaboración con los equipos de marketing, operaciones y servicio al cliente para alinear las estrategias de CRM con los objetivos comerciales generales. Requirements 2-3 años de experience en un puesto similar a CRM Executive o CRM Specialist en el sector de iGaming o eCommerce - online retail. Personalidad proactiva y con capacidad de trabajo en equipo. Experiencia trabajando con Salesforce o Microsoft Dynamics. Buenos conocimientos de SQL Tableau y/o Power BI. Buen comunicador y manejo perfecto del Español. Capacidad analítica y experiencia demostrable en el manejo de datos a gran escala. Benefits - 1 dia de teletrabajo a la semana

- Retribución flexible que incluye paquete de beneficios como tarjeta restaurante, seguro médico, bono transporte=

- Formación continua con un amplio catálogo de cursos

- Programas de Wellbeing y clubes deportivos en la empresa

Si eres una persona apasionada de tu trabajo y quieres seguir desarrollando tu carrera profesional Inscríbete

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