German & Lithuanian Speaking Service Coordinator
hace 1 mes
Are you a motivated professional with strong communication skills and a passion for delivering excellent customer service? Do you speak fluent German and Lithuanian ? If you're seeking a versatile role that offers both remote and in-office work , this could be the ideal opportunity for you We are looking for a Service Coordinator to join our team in Ghent, Belgium , where you'll be instrumental in maintaining our exceptional service standards. About Us: We are a leading player in the automotive industry , renowned for providing innovative solutions and outstanding customer care. Our Ghent office serves as a key hub, overseeing service coordination for various European markets, including Germany and Lithuania . As we expand our operations, we are eager to welcome talented individuals to help us sustain our high-quality service for customers. Position Overview: In this role as a Service Coordinator , you will be the central contact point for customers, service teams, and dealerships across German- and Lithuanian-speaking regions . Your primary responsibility will be managing service requests, coordinating repair and maintenance schedules, and ensuring smooth, effective communication. You will play a vital role in ensuring a seamless experience for our clients. This hybrid role offers flexibility, with 2 days in the office in Ghent and 3 days working remotely , giving you a perfect balance between collaboration and independence. Key Responsibilities: Act as the main contact for German- and Lithuanian-speaking customers , addressing service inquiries, scheduling appointments, and managing complaints. Coordinate service appointments, repairs, and maintenance with customers and dealerships. Ensure clear and prompt communication between customers, technical teams, and service departments. Track the status of service requests to ensure they are resolved on time and to the customer's satisfaction. Follow up with customers to confirm their satisfaction after services are completed. Escalate more complex issues to the appropriate internal teams for prompt resolution. Keep customers informed on the progress of their service requests. Maintain detailed records of customer interactions, service histories, and actions taken within the CRM system. Help improve customer service processes by providing feedback and recommendations to internal teams. Qualifications: Fluency in German and Lithuanian (both spoken and written) is required. Previous experience in customer service, service coordination , or a similar role is a strong advantage. Strong communication and interpersonal skills, with a focus on building customer relationships. Ability to manage multiple tasks efficiently in a fast-paced environment. Interest or experience in the automotive industry is a plus, but not mandatory. Competency with CRM systems and general office tools like Microsoft Word, Excel, and Outlook . High level of organizational skills and attention to detail. What We Offer: Hybrid working model : Flexibility to work 2 days in the office and 3 days remotely to support a healthy work-life balance. Relocation assistance : For candidates moving to Ghent from abroad, we offer accommodation support . Competitive salary with clear opportunities for career progression in a growing international company. Comprehensive health and life insurance along with a variety of other benefits. Access to professional development and training programs to support your growth. A collaborative work environment focused on teamwork and career development. Opportunities to participate in team-building activities and work within a diverse, multicultural team. Why Join Us? This is an excellent chance to utilize your German and Lithuanian language skills in a rewarding position within the automotive sector . You'll be part of a dynamic international team, benefit from a flexible hybrid work model , and have the opportunity to advance your career with a forward-thinking company. Plus, you'll enjoy life in Ghent, Belgium , a city known for its rich culture, history, and high quality of life.
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