Customer Operations Manager
hace 2 semanas
.As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Operations Manager you will be the owner of our CS tech stack and all operational-related workflows/designs Will you join us to create a healthier and happier world? This is a full time and remote position from Spain, where you will be working for our global teams. What this role looks like As our Customer Operations Manager, you act as the face of CS Ops to deliver mutual value for our managers/teams, clients, and our business by focusing on and ensuring an optimized and efficient operation, where our employees can perform at their best. You play a key role in driving efficiency, digitalization, and automatization with the goal to deliver the right value through the right resources. You are part of a diverse and international CS team where Customer Success works closely together with multiple other departments to ensure that as many client employees as possible successfully use Virtuagym. You will closely collaborate with our customer success management team and will represent customer operations and work together with our Heads of Service/Onboarding and Director of CSM, you will partner up with our data and operations specialist. Some of your key tasks as a Customer Operations Manager Being the 1st line of support to leadership and CS who locate CRM/product/data analytics issues; troubleshooting issues,escalating for further fixes, tracking progress, and communicating status to all stakeholders; Proactive recommending strategic improvements to our business model and have a strategic alignment with CS management; Perform deep data dives to identify customer experience improvement opportunities and work across departments to put insights into action; Report to Customer Success management and executives on past results, renewals forecast, and trend analysis. Create meaningful insights that can help the CS team, as well as across departments; Create strategies to proactively improve the way how CS is working with a good balance between effort versus value; Build scalableprocesses to support the Customer Success team in pursuit of customer account retention and expansion; Continuous development of customer engagement processes by determining the timing and content of touchpoints along the customer journey to drive optimal adoption and increase in CLTV. What you will bring to the team BSc or MSc in Business or Technical Studies (for example: Computer Science, Data Science, Business Administration, etc) Strong technical affinity while at the same time enjoy collaborating with people across multiple teams. 1+ years of experience administering a CRM (Salesforce, Hubspot, etc). Working experience with BI tools is a plus (eg. Domo, PowerBI, etc) Excited to constantly keep learning about the latest technologies and excited for the potential of AI and Generative AI
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Customer Operations Manager
hace 2 semanas
Barcelona, España Virtuagym A tiempo completo.As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Operations Manager you will be the owner of our CS tech stack and all operational-related workflows/designs! Will you join us to create a healthier and happier world?This is a full time and remote position from Spain, where you will be working for our global...
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Customer Service Business Operations Manager
hace 2 días
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.Key ResponsibilitiesOversight of daily Order to Cash operations: Supervise all aspects of the...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024Senior Manager - Operations & Customer Insights, BarcelonaSalario: a convenirSummary informationPuesto: Senior Manager - Operations & Customer InsightsÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCNDescripción de la ofertaAs a Senior Project Manager, you will...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, Barcelona Salario: a convenir Summary information Puesto: Senior Manager - Operations & Customer Insights Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCN Descripción de la oferta As a Senior Project Manager,...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, BarcelonaSalario: a convenirSummary information Puesto: Senior Manager - Operations & Customer InsightsÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCNDescripción de la ofertaAs a Senior Project Manager, you...
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Customer Operations Manager
hace 2 semanas
Barcelona, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Operations Manager you will be the owner of our CS tech stack and all operational-related workflows/designs! Will you join us to create a healthier and happier world?This is a full time and remote position from Spain, where you will be working for our global...
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Customer Operations Manager
hace 2 semanas
Barcelona, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Operations Manager you will be the owner of our CS tech stack and all operational-related workflows/designs! Will you join us to create a healthier and happier world? This is a full time and remote position from Spain, where you will be working for our...
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Customer Operations Manager
hace 2 semanas
Barcelona, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Operations Manager you will be the owner of our CS tech stack and all operational-related workflows/designs! Will you join us to create a healthier and happier world?This is a full time and remote position from Spain, where you will be working for our global...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024.Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, Barcelona Salario: a convenir Summary information Puesto: Senior Manager - Operations & Customer Insights Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indeferente Empresa: Docplanner BCN Descripción de la oferta As a Senior Project Manager,...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024Senior Manager - Operations & Customer Insights, Barcelona Salario: a convenirSummary informationPuesto: Senior Manager - Operations & Customer InsightsÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCNDescripción de la oferta As a Senior Project Manager, you...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024Senior Manager - Operations & Customer Insights, BarcelonaSalario: a convenirSummary informationPuesto: Senior Manager - Operations & Customer InsightsÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCNDescripción de la ofertaAs a Senior Project Manager, you will...
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Senior Manager
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024Senior Manager - Operations & Customer Insights, BarcelonaSalario: a convenirSummary informationPuesto: Senior Manager - Operations & Customer InsightsÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCNDescripción de la ofertaAs a Senior Project Manager, you will...
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Senior Manager
hace 3 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 19.11.2024. Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, Barcelona Salario: a convenir Summary information Puesto: Senior Manager - Operations & Customer Insights Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: Docplanner BCN Descripción de la oferta As a Senior Project Manager,...
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Customer Operations Manager
hace 2 días
Barcelona, Barcelona, España Virtuagym A tiempo completoAbout the RoleAs a key member of our Customer Success team, we are seeking a highly skilled RevOps professional to join our operations in Spain. This is a full-time remote position where you will work closely with our global teams.This role plays a crucial part in driving efficiency, digitalization, and automation across our customer success operations. As a...
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Operations Manager
hace 8 meses
Barcelona, España Louis Vuitton A tiempo completoPOSTE Our Louis Vuitton Barcelona Paseo de Gracia flagship storeis seeking a high caliber, operationally sound, and commercially minded** Operations Manager** to join its team. Operations is a critical component of our business, fueling the success of our front of house team. The Operations Manager is responsible for overseeing day-to-day operational...
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Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob DescriptionWe are seeking an experienced Customer Service Team Lead and Operations Manager to join our team at Centrient Pharmaceuticals. This role is a key position within the Commercial / Customer Service department, responsible for leading the customer service teams in the assigned region and managing the order-to-cash process.
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Operations Manager
hace 7 meses
Barcelona, España Louis Vuitton Malletier A tiempo completo**Position**: Our Louis Vuitton Barcelona Paseo de Gracia flagship store** **is seeking a high caliber, operationally sound, and commercially minded** Operations Manager** to join its team. Operations is a critical component of our business, fueling the success of our front of house team. The Operations Manager is responsible for overseeing day-to-day...
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Order Operations Manager
hace 6 meses
Barcelona, España Applied Software Technology A tiempo completoSpain - Barcelona - Order Operations - Regular Full-Time - 1478 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver...
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Logistics Operations Manager
hace 12 horas
Barcelona, Barcelona, España Amazon A tiempo completo**Job Overview**: We are seeking a skilled Logistics Operations Manager to join our team at Amazon Road Transport Spain, S.L.U. in Madrid. This is an exciting opportunity to lead and manage our operations, ensuring that we meet customer demand and provide exceptional service.As a Logistics Operations Manager, you will be responsible for overseeing the...
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Order Operations Manager
hace 6 meses
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: The Order Operation team...
