Senior Manager
hace 3 semanas
Publicada: 19.11.2024.
Actual hasta: 03.12.2024 Senior Manager - Operations & Customer Insights, Barcelona Salario: a convenir Summary information Puesto: Senior Manager - Operations & Customer Insights Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indeferente Empresa: Docplanner BCN Descripción de la oferta As a Senior Project Manager, you will oversee and manage projects aimed at improving patient support and satisfaction.
Your role involves bringing new ideas and solutions to our developing areas, with a strong focus on understanding user feedback and implementing policies, guidelines, and content that resonate with our target audience.
Responsibilities: Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
Data-Driven Decision Making: Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.
Content and Policy Management: Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.
Innovation and Problem Solving: Bring new ideas and solutions to the table, addressing challenges proactively and strategically.
Automation and Machine Learning: Leverage automation and machine learning technologies to streamline processes and improve efficiency.
User Feedback Loop: Propose user feedback loop to ensure customer needs and expectations are met.
Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
Operational Excellence: Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.
Project Planning and Execution: Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.
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