Customer Care Representative

hace 3 semanas

Barcelona, España Vipdistrict A tiempo completo

You will be part of a multidisciplinary team of more than 150 professionals: developers, designers, consultants and managers, among others, distributed across 6 locations in Europe.
You will work hand in hand with the operational marketing team to guarantee and offer the management of HR, Loyalty and Merchants digital products, always focused on the needs and concerns of users.
You will work with great companies that will give you new challenges every day that we will overcome together. We cannot predict the future, but what we can assure you is that each day will be different from the previous one.
At Vip District we are looking for a person with a strong service orientation and resolution to be part of our Customer Experience department as a Customer Care Agent. This position will be in charge of providing optimal service and attention to our clients with a focus on the Dutch and international markets, so Dutch as a C2 level and a high level of English, both oral and written, are essential (tests will be carried out).
Other languages such as Spanish will be valued
Features:
Answer questions or incidents from the company's clients through the online form (Zendesk tool), phone calls, email and chat. Redirect specific requests that cannot be resolved by the agent to the corresponding area and follow them up. Manage and resolve incidents with advertisers and affiliate networks (cashback discounts). Follow up and resolve cases assigned to the agent. Detect and communicate if they detect a pattern of complaints about the same process. What are we looking for in you? (Requirements) Person passionate about new technologies and their innovations Studies related to computing, technology, communication, tourism, etc. Minimum previous experience of 2 or 3 years in a company in the e-commerce sector in customer service Experience with ticketing platforms, previous experience with Zendesk is highly valued, Proactive, decisive and flexible character. Great attention to details You like to work in a team and have a collaborative profile Excellent communication skills, both verbal and written (written writing test will be taken). What do we offer? You will work in an environment of experts in affiliate marketing, loyalty and incentives, with a high level of continuous learning and supported by a company strategy based on the continuous innovation of our service platform.
Although the digital marketing environment requires working with high pressure and urgency to energize actions, our clients identify us as a specialist partner that is committed to generating value in the medium and long term. Our portfolio of partners includes brands such as Adidas, Samsung, booking.com or Amazon, with whom we have been collaborating for years.
Additionally, as experts in employee motivation and loyalty, these will be your benefits for working with us:
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