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Qnb030 | Account Support Coordinator
hace 2 meses
Can you ensure the end-to-end processes are executed efficiently and effectively? Do you have excellent organizational, analytical, and contract drafting abilities?About our TeamOur Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover, and advance knowledge. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content, and measuring the quality and impact of research - turning insights into outcomes. We are a multicultural team working across Elsevier products and geographies.About the RoleYou will be responsible for executing contracting and sales support processes for both new, transactional, and renewal sales, in addition to responding to customer queries regarding all processes.ResponsibilitiesWorking collaboratively across a global team with cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers, and Collections, ensuring the end-to-end processes are executed efficiently and effectively for both Elsevier and the customer; Participating in the development and fulfillment of contract requirements in the purchase or sale/delivery of Elsevier products; Evaluating contractcompliance and advising others on contractual rights and obligations, including facilitating amendments to contract terms or extensions; Assisting in preparation of bids or requests for proposals (RFPs), including specifications and requirements, negotiating contract terms, and participating in the determination of acceptable bids; Serving as the maincontact for the customer, including queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms; Providing information to customers regarding validation of purchase history, solution access deactivation, usage statistics, and Elsevier pricing models; Coordinating large complex deal alignment and efforts to facilitate discussions across various internal stakeholders, delivering proposals and agreements that are compliant with our policies and capture the customers' requirements; Processing and invoicing on time according to the defined targets of your team's assigned territories; Engaging stakeholders, leadership, and cross-functional support to progress business in a meaningful and efficient manner, including participating in projects and continuous improvement efforts.#J-18808-Ljbffr
