Technical Support Specialist
hace 2 semanas
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry.
Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services.
With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.The Technical Support Specialist will be responsible for managing, supporting, and troubleshooting Microsoft Teams and related Microsoft 365 services.
This role ensures the stability, performance, and security of collaboration tools while providing second-level support to end users and handling escalations from the first-line support team.Location: Remote Canada Employment Type: Regular Full-time Key Responsibilities:Strategically plan, design, deploy, and provide ongoing support for Microsoft Teams Phone, ensuring seamless functionality.Design and implement Direct Routing on Session Initiation Protocol (SIP) Trunks, Session Border Controllers, and telephony architecture to optimize Microsoft Teams Voice deployment.Deliver technical user support for escalated incidents, promptly resolving system/application issues to minimize downtime.Develop high-level Microsoft Teams architecture designs and guidance to guarantee the success of Microsoft Teams Voice deployment.Offer strategic direction on product enhancements, system integration, and overall improvements to the telephony infrastructure.Keep key stakeholders informed of challenges and mitigation strategies, demonstrating effective communication skills.Tactfully communicate difficult or sensitive information and escalate issues in a timely and appropriate fashion.Create and update comprehensive documentation for system parameters, logical/physical topologies, standards, and procedures.Effectively communicate with project managers, direct management/team members, and cross-functional team members via email, instant messaging, or face-to-face interactions.Troubleshoot Microsoft Teams device login issues to ensure a smooth user experience.Required Skills & Experience:Bachelor's degree in computer science or related field (or equivalent work experience).Experience in a Level 2 or similar IT support environment.5+ years of experience that is directly related to the duties and responsibilities specified.Experience with Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX).Proficient in Microsoft Teams, Microsoft 365, PowerShell, Microsoft infrastructure, Active Directory, VOIP platform, IP, SMTP troubleshooting, and Exchange messaging.Experience in deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans.Strong technical background in Microsoft infrastructure, Active Directory, VOIP platform, IP, SMTP troubleshooting, and Exchange messaging.Migration, deployment, and programming experience with MS Teams.Experience with Intune/Conditional Access Policies.Experience with Microsoft Teams Rooms on Android and Windows.Proficiency in PowerShell scripting.Excellent communication and problem-solving skills.Certifications such as Microsoft 365 Certified: Teams Administrator Associate are a plus.To apply for this dynamic opportunity please submit your resume via our website at www.Innovatia.Net/careers.We thank all candidates for your interest, however, only those selected for an interview will be contacted.Innovatia is an equal opportunity employer.#J-18808-Ljbffr
-
Technical Support Specialist
hace 3 semanas
Ciudad Real, España Innovatia Inc. A tiempo completo.Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Technical Support Specialist
hace 3 semanas
Ciudad Real, España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Technical Support Specialist
hace 3 semanas
Ciudad Real, España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Technical Support Specialist
hace 3 semanas
Ciudad Real, España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Technical Support Specialist
hace 2 semanas
Ciudad Real, España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Technical Support Specialist
hace 3 semanas
Ciudad Real, Ciudad Real, España Innovatia Inc. A tiempo completoJob SummaryInnovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry. We specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. Our team of over 300 professional experts across the globe services some of...
-
Expert Support Technician HVAC
hace 3 semanas
Ciudad Real, Ciudad Real, España Carrier A tiempo completoJob DescriptionOur ERCD service is responsible for managing all our spare parts activity in France and internationally. As a Technical Support Specialist, you will join a team of 9 people whose goal is to provide advice and support to our customers for their spare parts issues.MissionsAs a Technical Support Specialist, your responsibilities will...
-
Senior Space System Integration Specialist
hace 3 días
Ciudad Real, Ciudad Real, España Deimos A tiempo completoJob Description:Deimos is seeking a highly skilled Senior Space System Integration Specialist to support our team in several projects. The ideal candidate will have experience in functional, EMC, TVAC and mechanical testing, as well as knowledge of systems and subsystems encompassing a spacecraft. They will perform well-structured analysis, troubleshooting...
-
Senior Instrumentation Specialist
hace 3 semanas
Ciudad Real, Ciudad Real, España Id Energy Group A tiempo completoJob Title: Senior Instrumentation SpecialistJoin our team at ID Energy Group and take on the challenge of designing and implementing instrumentation and control systems for our biogas and biometano projects.About the Role:We are seeking a highly skilled and experienced Senior Instrumentation Specialist to join our team. As a key member of our instrumentation...
-
Configuration Management Specialist
hace 3 semanas
Ciudad Real, Ciudad Real, España Deimos A tiempo completoConfiguration Management SpecialistDeimos is seeking a skilled Configuration Management Specialist to join our systems engineering team. As a key member of our configuration management organization, you will play a critical role in ensuring the accuracy and completeness of project documentation and configuration data.Main Responsibilities:Support project...
-
HSE Specialist
hace 4 semanas
Ciudad Real, Ciudad Real, España Vestas A tiempo completoAbout the RoleWe are seeking an experienced HSE Specialist to join our team at Vestas in Daimiel. As a key member of our HSE department, you will play a crucial role in ensuring the safety and well-being of our employees, contractors, and the environment.Key ResponsibilitiesDevelop and implement local HSE documents, including risk assessments, HSE plans, and...
-
HSE Specialist
hace 4 semanas
Ciudad Real, Ciudad Real, España Vestas A tiempo completoAbout the RoleWe are seeking an experienced HSE Specialist to join our team at Vestas in Daimiel. As a key member of our HSE department, you will play a crucial role in ensuring the safety and well-being of our employees, contractors, and the environment.Key ResponsibilitiesDevelop and implement local HSE documents, including risk assessments, HSE plans, and...
-
Senior Instrumentation Specialist
hace 4 semanas
Ciudad Real, Ciudad Real, España Id Energy Group, S.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Instrumentation Specialist to join our team at ID Energy Group, S.A. in a challenging and rewarding role.Key ResponsibilitiesDesign and develop instrumentation and control systems for biogas-biometano projects, from engineering to execution phases.Conduct ATEX analysis and ensure compliance with European...
-
Senior Instrumentation Specialist
hace 4 semanas
Ciudad Real, Ciudad Real, España Id Energy Group, S.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Instrumentation Specialist to join our team at ID Energy Group, S.A. in a challenging and rewarding role.Key ResponsibilitiesDesign and develop instrumentation and control systems for biogas-biometano projects, from engineering to execution phases.Conduct ATEX analysis and ensure compliance with European...
-
Configuration Management Specialist
hace 3 semanas
Ciudad Real, Ciudad Real, España Deimos A tiempo completoJob Summary:Deimos is seeking a skilled Configuration Management Specialist to join our team. As a key member of our systems engineering team, you will play a crucial role in establishing and coordinating configuration management policy, procedures, and tools. Your expertise will be essential in developing, implementing, and maintaining configuration...
-
Telecommunications Systems Specialist
hace 2 semanas
Ciudad Real, Ciudad Real, España Deimos A tiempo completoAbout the Role:We are seeking a highly skilled Telecommunications Engineering professional to join our team at Deimos. The successful candidate will support our company in several projects, working collaboratively with team members across all departments.The AIT Competence Centre is responsible for the overall AIT planning, execution, and reporting for space...
-
Materials Specialist
hace 2 semanas
Ciudad Real, Ciudad Real, España Kbr A tiempo completoJob SummaryAs a Materials Specialist with KBR, you will be responsible for administering production control, inventory control, shipping and receiving of materials. You will place WRM orders for parts and supplies using approved WRM Funds, tracking shipment statuses using Due-Out Validation listings, Integrated Management Data System (IMDS), and Base Supply....
-
Uabos Spain: Materials Specialist
hace 4 semanas
Ciudad Real, España Kbr A tiempo completoTitle: UABOS Spain: Materials SpecialistBelong, Connect, Grow, with KBR!Program SummaryKBR will sustain the operational well-being of U.S. armed forces at Morón Air Base (Spain), Incirlik Air Base, Izmir Air Station, and various facilities in Turkey. Our services encompass program management, civil engineering, morale and recreation support, postal...
-
HSE Specialist
hace 2 semanas
Ciudad Real, Ciudad Real, España Vestas A tiempo completoAbout the RoleAre you passionate about HSE and looking for a challenging opportunity in the renewable energy sector? We are seeking an experienced HSE Specialist to join our team at Vestas, a leading manufacturer of wind turbines. Key ResponsibilitiesCreation of local HSE documents, including risk assessments, HSE plans, and emergency response...
-
HSE Specialist
hace 2 semanas
Ciudad Real, Ciudad Real, España Vestas A tiempo completoAbout the RoleWe are seeking a highly skilled HSE Specialist to join our team in Daimiel, Spain. The ideal candidate will have a strong background in health, safety, and environmental management, with a focus on wind energy.Key ResponsibilitiesCreation of local HSE documents, including risk assessments, HSE plans, emergency response plans, and...