Support Analyst First Line

hace 2 meses

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Santa Cruz de Tenerife, Santa Cruz de Tenerife Vous souhaitez vivre une expérience dans l'une des îles les plus attrayantes d'Europe ?
Vous souhaitez faire partie d'une multinationale leader dans son secteur et offrant des perspectives d'évolution professionnelle en son sein?
Alors cette offre d'emploi pourrait vous intéresser.
Vous trouverez ci-dessous plus d'informations sur les tâches à accomplir : - Interagir avec les clients par téléphone, par courrier électronique et sur l'internet, en fournissant une assistance technique et des capacités de résolution des problèmes.
- Identifier, évaluer et classer par ordre de priorité les problèmes et les plaintes des clients.
- Analyser les problèmes des clients et formuler des plans de résolution.
- Contribuer à l'identification des lacunes dans la résolution des problèmes au sein du service d'assistance et rédiger des soumissions dans la base de connaissances en conséquence.
- Évaluer les nouveaux services, processus et technologies introduits au sein du service d'assistance.
- Participer aux activités de formation du service, y compris aux programmes de formation visant à soutenir les nouvelles technologies, les procédures et les améliorations du service à la clientèle.
- Travailler avec le personnel du département pour promouvoir, développer et maintenir des valeurs fortes en matière de service à la clientèle.
- Transmettre les problèmes non résolus aux responsables de l'assistance, au groupe de service désigné (client).
- Langues obligatoires : Français et anglais courant - Lieu de travail : Présentiel pendant les heures de bureau à Tenerife - Hybride avec travail à distance jusqu'à 75% sera évalué après 6 mois en fonction des besoins de l'entreprise et de la performance individuelle.
- Compétences de base en informatique - Bonnes compétences en communication - Disponibilité pour travailler en équipes : 7x24 (40 heures par semaine - 5 jours par semaine) - Expérience avancée en matière de développement organisationnel : Orientation vers le service, perspicacité, coopération proactive - Compréhension de base des principes, théories et pratiques de la dynamique de groupe et/ou du développement d'équipe - Développement commercial de base : orientation vers les #J-18808-Ljbffr

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