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hace 3 meses
.SAP Business Technology Platform Customer Success Partner Advisor in Madrid, Spain We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.SummaryThe SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organisation.ResponsibilitiesProactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.Act as the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers.Analyze customers' technical needs and execute consumption plans for assigned customers.Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.Be a voice of the customer to internal SAP stakeholders.Work with colleagues from various groups such as Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, and Partners.May fulfill a customer's premium subscription services.Role RequirementsYou will excel in this role if:You have 3-4 years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.You have a deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.You possess foundational knowledge of public cloud platforms and providers (e.G., Microsoft Azure, Amazon Web Services, Google Cloud). Certifications in enterprise architecture are a plus.You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.You can navigate complex organizational dynamics both internally at SAP and externally with customers and partners.You can continuously learn and adapt to the unique business and cultural practices of each region/country.You have a focus on customer service mindset and customer empathy.You have a passion for learning new technologies and enjoy problem solving
